- Centurion Member
- Posts: 3929
- Joined: Thu May 08, 2014 7:42 pm
- Location: United States
It took a chat and two phone calls to activate my checkbook. During the chat and first phone call, it was clear I was getting CSRs whose understanding of English didn't extend to basic banking concepts. I got someone competent on the second call.
Cheap, unhelpful phone support is a bad idea if Citi wants to keep customers...like me....short-term, $400-seeking people with no intention of loyalty...
The banking world has some unusual incentives...
Last edited by CarefulBuilder14
on Fri Aug 12, 2016 10:33 pm, edited 2 times in total.
Keeping indefinitely: IHG, SchwabPlat, CSP, Discover, Freedom, ED, BCE, Hyatt
May close or PC: Prestige, Arrival, BrooksBros
AA Platinum converting into Costco
Might add: Proper business card, CSR, Ritz, Delta Gold, First Tech
Letting new accounts cool off since May