CarefulBuilder14 wrote:Should I be able to see my checking account info from the same login I use for Prestige and AA Platinum? I got a debit card and PIN in the mail, but haven't seen the account online yet.
You may have to manually link the accounts. If the issue persists further, you may have to have a customer service rep do it for you.
The thing I didn't understand is that while it's possible to link a credit card to an existing checking account login, it's impossible to link a checking account to an existing credit card login.
I called customer service and the phone CSR really screwed up my login and account access. I went into a branch and a much better CSR spent about 20 minutes undoing what the phone CSR did.
I do now have access (after creating a new "full banking" ID), and re-initiated a transfer. I still plan to close the account after I get the $400.