So during September 2014 I bought two IPhone 6s with a 2 year contract- the next day my parents asked me if they can join my plan since they were paying $70+ per line with T-Mobile (crappy service in my area btw)if I added them my brother, my parents and I would pay $55 per line. so that same day my mom and I went to a Verizon store but before that I called CS to ask them if it was possible to add 2 more lines into an account I opened the previous day- they`re like yes that all I had to do was to tell the sales guy that I already opened an account the previous day which I did but the sales guy ended up opening another account (I found that out later on). About a month and a half later I received my iPhones since they were on “Back Order” and noticed my two iPhones were not showing up on my account with the two other phones I bought at the store. I called CS and told them what was going on and they told me that the sales guy that helped me out (aka the manager for my location) made a new account instead of adding extra lines to my existing account.
So then I was transferred to a “AOL” CS that way they can merge my two accounts into one- they transferred my 1st account with the iPhones to the new line that my local store opened. So here is where the story gets interesting **it looks like the day that I activated my two iPhones that same day my contract ended- and for my parents their lines aren’t due till 2016. And recently I have been getting upgrade messages asking me to upgrade my device. –Wonder if they will catch up-..
– later on I received a bill for my old account I called Verizon and they told me I still had to pay the bill for the old account because my due amount was not going to be applied to the new account (bill for $85) -I did not have a problem with paying and I asked them if that was going to be it for my old account and they’re like yes. Okay so later on with my 2 IPhones I was supposed to be given 2Gb of bonus data for free because of a promotion they had going on during the time I got them. The AOL CS did not transfer that instead she just gave me 4GB of regular data. A month later I called Verizon and told them about my bonus data issue -they said it was going to get fixed. They did fix it but I was only given one GB (now 4 GB paid and 1 free GB) so I’m like “da hell”- having limited data with Verizon sucks because of overage. The next time I tried to contact Verizon was through chat on their site. I probably talked to about 3 online reps in two weeks and none of them did anything. (They all said it was going to get fixed)
During the end of December I tried again and this time the rep who helped me started a conversation with me about the holidays and our plans for the year and yada yada(good 20-30). so then she told me that she was looking at my account logs and told me that my two iPhones where transferred from previously closed account- this time the rep told me she was going to fix it and that I should see changes to my data soon.
So now that the month started I looked at my bill since it just posted last night and noticed that I’m no longer a regular “more everything” customer I’m a “more everything loyalty talk” customer- and that i`m also getting a bs charge--**bs data charge****strange data plan cost****contract end date??****screenshot of my Iphone confirmation receipt**