whit wrote:I keep using chase as example so here ya go
So one of the big four wins one of the 12 regional customer satisfaction surveys and that's proof?
I don't know how much I trust the customer ratings by JD Powers anyway. Using your Florida example (since I am a Florida native who lived 30+ years there and did business at one point with almost all the banks on that list), I would bank with BB&T before anyone else on that list. SunTrust, who is the bees knees according to JD Powers is one of the worst banks I've dealt with (other than BoA who deserves their last place ranking). Chase? I've never banked with them (other than credit cards which I've had great service with-better than the JD Powers CC winners Amex and Discover), but I know people in Florida who absolutely loathe Chase. I have a friend in Miami who only banks with Chase because they are the only bank in their area who has tellers who speak and understand English at a passable level.