- Centurion Member
- Posts: 1105
- Joined: Thu Jun 27, 2013 12:39 pm
- Location: EARTH -CA
On 7/2012 I signed a contract for 2 years with tmobile for 3 lines. Last month my parents wanted to change companies like Verizon or att (ended up going with verizon). Okay so since I opened my contract on 7/2012 my contract would have been over this year on July right?
So today I received a text message from tmobile telling me that my bill was due in 5 days. I was being asked to pay $102 extra besides my bill for 1 line (mine). I called tmobile customer support and I told the CSR what was going on.. funny thing that happened is that he greeted me with " hello *nismo* thank you for being a customer for 2 and a half years" so I told him about my extra charges.. he did say it was strange. He later did his thing on the system and told me that there was a change during November 2012. which restarted my contact all over again where someone supposedly changed something on my account (basically me).. I asked him how that was possible since all I do when I use the site is "login-paybill-logout". That's when he told me the best thing he can do is meet me half way (-$50).. that if it would had been a change made by them they would had honored it but that it was done through my side. He also told me that the thing that was changed was something with "messages"- tmobile has unlimited messaging what can I possibly change if I can text all I want without a limit..
Later on he told me that if I was present next to him he would have shown me on his screen the changes made from my side.. He also said I can go to a Tmobile store so that they can show me the changes as well.. so I was like fine I'll take the $50 credit and that I would also go to a store.. so after work I went to only store in my city. I walked in was greeted and then was helped. I told the girl what was going on- the thing she told me is "contacts dont start until 90 days after signing have passed (load of BS)and you should had checked with us before canceling" sort of got annoyed and told her " I don't need to check with anybody since I singed a 2 yr contract in July of 2012, that's 24 months which were due 2 months ago" she went quiet.. I felt rude but I do have a point... I noticed I was not gonna get anywere so I told her that I was going to call customer support once again.. before leaving she tried told talk me into getting another phone- I told her I was going to fix the issue I have first and left..
So what do you guys think?
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