TMOBILE CRAP..

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nismoZtuner
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TMOBILE CRAP..

Postby nismoZtuner » Wed Oct 29, 2014 11:16 pm

On 7/2012 I signed a contract for 2 years with tmobile for 3 lines. Last month my parents wanted to change companies like Verizon or att (ended up going with verizon). Okay so since I opened my contract on 7/2012 my contract would have been over this year on July right?

So today I received a text message from tmobile telling me that my bill was due in 5 days. I was being asked to pay $102 extra besides my bill for 1 line (mine). I called tmobile customer support and I told the CSR what was going on.. funny thing that happened is that he greeted me with " hello *nismo* thank you for being a customer for 2 and a half years" so I told him about my extra charges.. he did say it was strange. He later did his thing on the system and told me that there was a change during November 2012. which restarted my contact all over again where someone supposedly changed something on my account (basically me).. I asked him how that was possible since all I do when I use the site is "login-paybill-logout". That's when he told me the best thing he can do is meet me half way (-$50).. that if it would had been a change made by them they would had honored it but that it was done through my side. He also told me that the thing that was changed was something with "messages"- tmobile has unlimited messaging what can I possibly change if I can text all I want without a limit..

Later on he told me that if I was present next to him he would have shown me on his screen the changes made from my side.. He also said I can go to a Tmobile store so that they can show me the changes as well.. so I was like fine I'll take the $50 credit and that I would also go to a store.. so after work I went to only store in my city. I walked in was greeted and then was helped. I told the girl what was going on- the thing she told me is "contacts dont start until 90 days after signing have passed (load of BS)and you should had checked with us before canceling" sort of got annoyed and told her " I don't need to check with anybody since I singed a 2 yr contract in July of 2012, that's 24 months which were due 2 months ago" she went quiet.. I felt rude but I do have a point... I noticed I was not gonna get anywere so I told her that I was going to call customer support once again.. before leaving she tried told talk me into getting another phone- I told her I was going to fix the issue I have first and left..

So what do you guys think?
TU 752 (+4) - [5/9/2014] CK 726 - [11/24/14] EX 725 - [11/20/14] EQ 710
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TCL-$19,800
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lobbythis
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Postby lobbythis » Wed Oct 29, 2014 11:31 pm

First, when you sign a contract, it is a legal document with a start and end date written on it. You should have it with you or I think you can download it online. There is no f*cking 90 day probation.

Second, your contract is up next month, so stressing about this is pointless. A change was made to your plan 2 years ago that no one can prove or disprove the consequences of it at this point nor is anyone going to be adamant about helping you when the contract is up in a matter of days.

99% of the reps in the stores are morons and have no power. They are sales reps and that is it. There are a handful that know the right numbers/departments to call, but reps are discouraged to engage with customer service because of the amount of time that can be wasted not selling phones. You need absolutely no training or knowledge of the industry to become a sales rep and that's why most of them are never competent enough to help you.

I was a sales rep for 3 years and know exactly how much store employees will jerk you around spitting off complete nonsense until you just buy something or leave the store. I have gone to numerous stores helping friends or family and called sales reps out for lying straight to my face.

The minute you can tell the rep knows nothing or cannot help you, ask to speak to a manager or just get back on the phone with customer service.

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nismoZtuner
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Postby nismoZtuner » Thu Oct 30, 2014 12:42 pm

lobbythis wrote:First


Thank for a reply

I did not mention about a contract being a legal document but I will this time. True there is not point on stressing out but I hate getting ripped off- I don`t want to pay them $50 for nothing. Back when my dad had a contract with them the auto pay charged his account in advance when he decided to cancel his lines i tried to get his money back but the only thing that Tmobile was doing was sending me to department to another department and none of them would do anything. up to now he just gave up - tmobile kept $156..

I will call back today and see what happens- If i cant reason with the CSR I`ll ask for the manager and see what happens.. if they dont tell me what i wanna hear i will cancel at the spot and leave to Verizon besides Tmobile just sucks in my city
TU 752 (+4) - [5/9/2014] CK 726 - [11/24/14] EX 725 - [11/20/14] EQ 710

BankofAmerica Cash Rewards [2k] I American Express Blue Cash Everyday [3K] l Discover IT[2.5]

American Express Premier Rewards Gold [NPSL] I Marriott Rewards Premier [5k]

Chase Sapphire Preferred[7.3]

Inquires: TU(?) EX(?) EQ(?)

TCL-$19,800

Age-22



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