- Centurion Member
- Posts: 4913
- Joined: Sun May 20, 2012 4:35 pm
- Location: WI
djrez4, I'm not at all surprised to hear that. I'm sure they lured her in with a low-ball price. If you think about it though, they can't stay in business doing the work for that, so they always find a way to upsell you and sell you things you don't need which they will not actually replace.
Sometimes they resort to outright fraud, which that sounds like they were trying to do. I had replaced the flasher unit in my mom's car so I knew what was in it. She took it to a garage shortly after who also claimed they replaced her flasher unit, and gave her a flasher they claimed was in the car. I was curious so I asked her to see the part, and it wasn't the flasher I put in it, it was something else - the one I put in was still there.
Now of course in court, it would be our word against theirs, and to a judge a couple of losers vs some fine upstanding rugged individualists like them would make it a no brainer as they would NEVER engage in lies and fraud. But it's the truth. I told her, and she never took her car back to these thieves, to her credit. They lost a victim, I mean a customer that day.
I've had the old upsell trick done on me. I took my car in the 80s to a Firestone, who were advertising a 19.99 car alignment. They put it up on the hoist, then the grim faced service writer came in to talk with me. My idler arm was bad he told me, and needed to be replaced, and they'd be glad to take care of that for me. I knew this thief was just trying to screw me, so I told him take my car off your hoist so I can get out of here. He says to me are you going to get that part replaced? I looked him right dead in the eye and said "If it really needs it" and left.
I took the car to another shop downtown, not a national chain but a sole proprietor. He checked the car out, did the alignment, charged me a fair price and never mentioned anything about needing parts. It drove just fine and I didn't have a loss of steering or other catastrophe, surprise, surprise. I thought about it later and realized the cheap alignment is just a loss leader that crooks use to get their hooks into your wallet so they can sell you stuff you don't need and that they won't replace, and I never went back to that sort of place again I stuck to the little guy who charges more for the work he does but doesn't try to rip you off for a whole lot more.
Yep, some of these places are crooks you really gotta watch your wallet or they'll bend you over and give you a royal screwing of the financial kind. They know that 99.999% of the time they will get away with outright fraud clean, because most customers won't even know, and even if they do know, they can't prove it. Knowing it and proving it are two different things as my dad used to tell me, and he should know, and he's right. And the 0.0001% of the time they actually get busted for it and have to pay, makes it still a winning proposition for them because of all the money they cheat people out of.
I should emphasize I'm not trying to say all of them are crooks - I mentioned the fine place I went to that did a great job, just that the fraudsters are pretty bad and they are out there.