Charter is Complete Garbage

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popamode72
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Charter is Complete Garbage

Postby popamode72 » Sat Aug 23, 2014 5:55 pm

If you ever have freedom of choice in terms of cable or internet providers, stay away from Charter at all costs. The Internet here right now has been out for well over an hour and their customer service phone number isn't even working now at all. It's dreadful and the only reason why I have any services with this rotten company is because they're the only one my apartment has available meaning no AT&T u verse, Xfinity or any other internet provider I can switch to. The morons literally have the monopoly here.

Also for a long time they lumped FXX with a sports package I didn't want to have at all as well among doing other stupid things to really rustle up the customer's jimmies. Typed this from my iPhone.
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MemberSince99
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Postby MemberSince99 » Sat Aug 23, 2014 6:20 pm

If you think they are bad, you should try Time Warner. Almost makes me wish I had Charter again.


The whole problem is, these guys (the cable companies) were deregulated, on the basis of a bunch of BS of how competition was going to drive prices down and bring service up. Sure in theory it would but in reality, most markets have one company with a complete monopoly so you don't see any competition, and the monopoly is a deregulated one at that.


Better yet, if some company should actually try moving into a competitor's market area, the monopoly will lower prices just low and long enough to drive the competitor off and when that happens then they really jack the rates through the ceiling to make up for it.


The only saving grace in the matter is you don't HAVE to buy cable. Most of us pretty much need internet, though. Fortunately there are usually alternatives to the cable company. Usually.

supercoolman
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Postby supercoolman » Sun Aug 24, 2014 12:20 am

apartment usually have both cable and phone lines. does that mean the phone line is also Charter for you?

popamode72
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Postby popamode72 » Sun Aug 24, 2014 10:21 am

Nope. Had the phone disconnected to save money on their services.
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supercoolman
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Postby supercoolman » Sun Aug 24, 2014 5:25 pm

popamode72 wrote:Nope. Had the phone disconnected to save money on their services.


if phone line is not Charter, is it possible to get internet through phone line and completely disconnect cable service?

Trendecide
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Postby Trendecide » Sat Sep 06, 2014 12:37 pm

I've had a few outages with Charter over the years, but can't say I've shared the same bad experience. Charter also has the monopoly in the St. Louis area, but it's also the headquarters and kinda Charter's "golden child" area, so maybe my opinion's a bit skewed. After the upgrade to digital earlier this year, our prices have actually gone DOWN for the first time ever (phone stayed the same, but The ultra internet speed is now the standard and therefore cheaper, and the cost of the same TV channels went down, despite being charged for box rental). I never deal with Charter's phone support when there's a problem... I always go into the office [which is like ten blocks down the street]. Granted you need to stay on top of what's what because it's always changing, and there are some things I wish Charter would change, but we kinda see this whole Charter Spectrum thing as a nice step in the right direction.

popamode72
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Postby popamode72 » Sat Sep 06, 2014 2:03 pm

Trendecide wrote:I've had a few outages with Charter over the years, but can't say I've shared the same bad experience. Charter also has the monopoly in the St. Louis area, but it's also the headquarters and kinda Charter's "golden child" area, so maybe my opinion's a bit skewed. After the upgrade to digital earlier this year, our prices have actually gone DOWN for the first time ever (phone stayed the same, but The ultra internet speed is now the standard and therefore cheaper, and the cost of the same TV channels went down, despite being charged for box rental). I never deal with Charter's phone support when there's a problem... I always go into the office [which is like ten blocks down the street]. Granted you need to stay on top of what's what because it's always changing, and there are some things I wish Charter would change, but we kinda see this whole Charter Spectrum thing as a nice step in the right direction.


I don't know much about Charter Spectrum or whether I even have that service now.
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