Hilton and their lunatic telemarketing

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MemberSince99
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Hilton and their lunatic telemarketing

Postby MemberSince99 » Fri Aug 01, 2014 12:53 pm

I stayed at the Hilton on business and since we will be going back to the same place later this year signed up for HHonors (their rewards program) and signed up for the Amex card for HHonors.


Now these guys auto dial me numerous times a day it's as bad as any bill collector. It truly borders on harassment. They claim they have the right to annoy me whenever they please due to a "business relationship". Well, you chimps, that might be, but ya know what I got news for ya - I have the right to take my business to your competitors too, and never spend another dime staying in your hotels.


I kid you not, I've gone so far as to go to Verizon's site and block the number that was harassing me, and you know what they do? Call from a different number!!! How obnoxious is that?


I'm not kidding it's damn near harassment. I wrote to them (via email in their online contacts) and told them if the harassment doesn't stop, I will END the business relationship with them.


Are they THAT fricken stupid that they really want that? I'm not bluffing - I will never spend another dime there if they don't stop this nonsense.


I've never seen anything like this. Like I said I had bill collectors years ago who weren't as bad as these people are.


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nismoZtuner
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Postby nismoZtuner » Fri Aug 01, 2014 12:59 pm

but they give free cookies upon check in!
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oh, and i don't give anybody that i dont know my phone number- everyone else has my google talk number- which i just disable every now and then..
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Postby PlyrStar93 » Fri Aug 01, 2014 1:05 pm

Not sure if you could register on Do Not Call list. I only have heard of this Do not Call, but not familiar.

But seems like you can file complaint if you still receive telemarketing after registering for 31 days.
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EDIT: seems not as simple.
If I register my number on the National Do Not Call Registry, will it stop all telemarketing calls?

No. Placing your number on the National Do Not Call Registry will stop most telemarketing calls, but not all. Because of limitations in the jurisdiction of the FTC and FCC, calls from or on behalf of political organizations, charities, and telephone surveyors would still be permitted, [color="Red"]as would calls from companies with which you have an existing business relationship[/color], or those to whom you’ve provided express agreement in writing to receive their calls. However, [color="Red"]if you ask a company with which you have an existing business relationship to place your number on its own do-not-call list, it must honor your request[/color]. You should keep a record of the date you make the request.
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Postby Battery111 » Fri Aug 01, 2014 1:16 pm

That's weird. I've had an hhonors account for years and I don't think they've ever called me. Must have something to do with the credit card, but that seems very un-Amex like
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Postby Vattené » Fri Aug 01, 2014 1:49 pm

That is downright stupid. You expect those sorts of tactics from a shady Internet company that has to go fishing for business, but a well-known, long-established brand that caters a lot to professionals? I can't imagine what they stand to gain from that. What do they want when they call you?

At least it sounds like you have a choice in where you stay for business trips. I traveled in my previous job (an internship), and we always stayed at Hilton properties. The company made all the arrangements (and I have never heard a peep from them - wonder if that is why or if it is because of the Amex) but the employees got to rack up points on their personal accounts. That was a huge perk; I know of several full-time employees that got free stays at nice hotels because of it.
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Postby MemberSince99 » Fri Aug 01, 2014 5:31 pm

The thing is, technically, they are correct a "business relationship" overrides the Do No Call list.


However having said that, I am free to terminate that "business relationship" at will, so they are pretty stupid to harass people with their nonsense given that. A bill collector has nothing to lose, but they stand to lose business so it's really foolishness.


And I know, they really couldn't care less if I'm their customer or not, and you know what? They keep harassing, and I couldn't care less either, and I'll close the HHonors account and stay with their competitors. Someone is going to get the money so if they don't care, hey, great, maybe their competition will. I have choices they aren't even close to a monopoly so they lose, not me.


l honestly can't believe, or a part of me can't, that a business I thought of as "legitimate" would resort to these sort of tactics to try to chisel money out of people. They try to high pressure you into giving them a credit card number for their "deals" RIGHT now. I mean come on, that's what Larry the Telescammer does, not what I would expect of Hilton, but those are their tactics. Does not favorably impress me one bit. Even the roach motels don't do this crap.


It had better stop, or not only will they lose business but I will investigate what my legal options are. If worse comes to worse I change my number and I lose them forever (and good f'ing riddance these dirtbags).

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Postby supercoolman » Sun Aug 03, 2014 12:09 am

are you sure they are not fraud?

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Postby MemberSince99 » Sun Aug 03, 2014 6:06 am

100% - no

But I Googled the number to find out who the hell is harassing/stalking me, and it said it was Hilton. Since I'd recently stayed there and joined their HHonors program it made perfect sense. Then I read about the high pressure sales tactics and how they hound the living hell out of everyone else just like they are doing to me, from people who actually answered it and talked with these people (their first mistake - HANG UP IMMEDIATELY). You'd think we owed them money. Judging by how frequent the calls are, I don't doubt their sales tactics are just as pushy.


So unless a bunch of people are conspiring to lie, or are delusional about the calls they got, then it's correct. Could it be someone claiming to represent Hilton? Possible though I contacted Hilton about this expressing EXTREME displeasure and they have not responded but SO FAR no more calls we will see if that continues.


If I want a getaway, I'll call you - I don't want you harassing the living hell out of me like I didn't pay my bill or something. That's only going to REALLY piss me off.

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Postby yfan » Sun Aug 03, 2014 9:02 pm

If Google lists it as a Hilton number, they probably did some verification before putting it out there.

What are they asking you though when they call you? It sure does seem dumb to harass someone who is already a customer to the point where they have your Rewards card! Like you said, you have choices and can go elsewhere.

MemberSince99
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Postby MemberSince99 » Mon Aug 04, 2014 12:19 pm

yfan wrote:If Google lists it as a Hilton number, they probably did some verification before putting it out there.

What are they asking you though when they call you? It sure does seem dumb to harass someone who is already a customer to the point where they have your Rewards card! Like you said, you have choices and can go elsewhere.




I don't talk with them. I googled it to find the "who calls me" stuff, and they said it was Hilton telemarketing. I don't answer when I see a number I don't know, because of telemarketers. Frankly I don't know of any legit telemarketing - in my book it's ALL a scam. When I'm ready to buy, I'll call you, no need to harass me until I reach the point I try to block you THEN use a different number to continue the harassment. As with all telemarketers they do not leave messages.


Yep I agree pretty dumb. But I haven't been harassed since I emailed them I really hope that puts a stop to it. If it doesn't, further action neither side will like is going to ensue.


I wouldn't mind if they did it ONCE in a while, can't say I'd be thrilled but I would not take offense to that where the constant barrage of calls really riles me up. We'll see, hopefully it's resolved, but I shouldn't have to ask them to stop this, though I'll take it.



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