The Impact of Returns

Where you can talk about store credit cards, like gas station cards, department store cards, etc.
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Trendecide
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The Impact of Returns

Postby Trendecide » Fri May 09, 2014 10:20 pm

I just opened a JCP card to rebuild credit. I made a purchase online and had it shipped to the store. JCP screwed up the entire order, so I returned everything. A few weeks later after I let the dust settle, I placed another order online. JCP once again screwed up the order, I tried to return the one item they screwed up (I find it weird they wouldn't offer to correct the order... nope, I can just return it.. just ruined my wife's Mother's Day) and exchange another item, but they wouldn't accept the exchange with something in the store because "JCP Catalog" is not "JCP store". So I once again returned everything.

Needless to say I won't be shopping JCP online anymore. They've screwed up my orders 100% of the time.

So do returns impact my credit and/or reputation with the store? If they do, how so?


Trendecide
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Postby Trendecide » Thu May 15, 2014 9:27 am

Just to follow-up on this situation, I called JCP and asked. JCP credit assured me that returns impact neither my credit or reputation with the company.

So I guess the next question is this... assuming returns don't impact my reputation, could I theoretically make a purchase, let the purchase get reported to the bureaus each month and then return the merchandise each month without making a payment? Sounds like a poor-man's way to build credit. Did I find a potential loophole in the system?

AMEXAT19
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Postby AMEXAT19 » Thu May 15, 2014 3:45 pm

Trendecide, you are correct buying and returning after the closing date is essentially the poor mans way to build credit.

YungTPS
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Postby YungTPS » Sat May 24, 2014 9:14 pm

Trendecide wrote:Just to follow-up on this situation, I called JCP and asked. JCP credit assured me that returns impact neither my credit or reputation with the company.

So I guess the next question is this... assuming returns don't impact my reputation, could I theoretically make a purchase, let the purchase get reported to the bureaus each month and then return the merchandise each month without making a payment? Sounds like a poor-man's way to build credit. Did I find a potential loophole in the system?


It's not necessarily a loophole. I think we all know this. Usually, we try to build credit by spending, just so we can get better APRs and higher CLs. My question to you is, since you only have a JCP card, where else do you spend money and how do you pay at those places? Also, do you know that you can use your JCP card at Rite Aid and CVS?

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Postby rockyrock » Mon May 26, 2014 2:02 am

YungTPS wrote: Also, do you know that you can use your JCP card at Rite Aid and CVS?


I did not know this, thanks.
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Trendecide
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Postby Trendecide » Sat Sep 06, 2014 12:52 pm

As of June 18, 2014, CVS no longer accepts the JCP card (JCP's contract expired). Rite Aid however, should still work as well as Sephora cosmetics.

Brad Bishop
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Postby Brad Bishop » Wed Oct 08, 2014 5:52 am

Re: JCP Catalog ≠ JCP Store

Other stores do this, too. Target is one off of the top of my head. Best Buy used to do it and be bad at it but they've cleaned up their act, for the most part.

What kills me is the brand recognition, how they use it, and how they misuse it and confuse the customer.

For example, I could buy an item at Sears, drive 3 states away and return it at a different Sears. I'm pretty sure you can do this at nearly, if not all, retailers. It makes sense. They're the store. They're trying to make things convenient. They can do the weird accounting stuff on the back end to sort it all out. From the customer's point of view we're "just shopping with Sears". Sears is Sears. JCP is JCP. Best Buy is Best Buy. etc.

EXCEPT when you deal with their online side. Now JCP is not JCP.. It's something slightly different even though it's all under the JCP brand. The same with Target. I remember walking into a Target a few years back to buy a video game I saw online at Target.com. Price online $40. I assumed that would be the same price in the store (it's just a big online catalog, right?) and went in and tried to purchase it. It rang up as $60. I said, "Well, you're (remember, it's all "Target" to me - that's the point of a brand) price online is $40. Can you fix it?" She said, "No. Target.com and Target are not the same."

They lost me as a customer. Clearly it's the same name, logo, color scheme, etc. They go to great lengths to make it all familiar to me. When these situations occur you'd think that they were absolutely two separate companies and one was illegally hijacking the others marketing / logos.

It's just such a dumb thing to do to a customer. It's been 5 years. I haven't been back.

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Postby Vattené » Wed Oct 08, 2014 10:55 am

It's the silo effect of large corporations where different departments don't/can't communicate with each other. I understand the price discrepancies - it would be like one item at a store being on sale where it isn't at another location. It is annoying and I wouldn't pay a higher price, but I get it.

I tried to buy a ring as a gift for my wife from Macy's. Luckily I started the process months before I needed it because I've been through this sort of thing before. I needed to get a size not in stock, so I had to get it special ordered. I was assured and reassured that they could get it in by the time I needed and in the size I needed. Well over a month later they call me to tell me they can't even get it in the size I need.

That made me mad enough, but on top of that we were in the process of moving and I was living in a separate town. I would drive to Town Y (where I ordered it) on the weekends to see her, but wanted to get a refund in Town X where I currently was - 300 miles away. I spent a lot more money on a different gift in Macy's X, but they wouldn't give me a refund. Only Macy's Y could do that. Never mind if I had merchandise and receipt in hand I would be able to make a return anywhere. That I do not understand because I know they can make the accounting show that a refund is really coming from Macy's Y and it's not truly impacting their bottom line. I was still traveling back and forth at the time, so it was only an inconvenience to do some sneaking around while visiting my wife in town. But if that wasn't the case I would have pushed to see if there was any way I could get a refund from Macy's X.
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Postby Heisenberg118 » Wed Oct 08, 2014 11:15 am

Brad Bishop wrote:I remember walking into a Target a few years back to buy a video game I saw online at Target.com. Price online $40. I assumed that would be the same price in the store (it's just a big online catalog, right?) and went in and tried to purchase it. It rang up as $60. I said, "Well, you're (remember, it's all "Target" to me - that's the point of a brand) price online is $40. Can you fix it?" She said, "No. Target.com and Target are not the same."

They lost me as a customer. Clearly it's the same name, logo, color scheme, etc. They go to great lengths to make it all familiar to me. When these situations occur you'd think that they were absolutely two separate companies and one was illegally hijacking the others marketing / logos.

It's just such a dumb thing to do to a customer. It's been 5 years. I haven't been back.


I've had this happen to me before, at Best Buy, iirc. I went to buy something in-store after seeing how much it cost on their site. They wouldn't honor the site price. It's a stupid practice. This was some time ago, so maybe things changed.

Brad Bishop
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Postby Brad Bishop » Thu Oct 09, 2014 5:56 am

Best Buy now honors the online price, and it's supposed to be automatic, but it's not always right at the register. They're usually pretty quick to honor it at the register even though you won't see them make any effort to correct the price on the floor or in their system.

I can understand that something I buy at Sears near my home will be priced differently at a Sears 300mi away. They should, and Sears does, have you pick your local store and then have the prices filtered/altered with relation to that.

Showing a customer the item, the price, and their company logo online and then telling them, "No, we don't honor that price," when the customer enters the store an hour later just makes for pissed off customers. That's bad for business.



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