Complete wrote:On 4/24/13, I received a collect call from Best Buy Master Card stating that I was late in payments.
I was surprised because I pay off this card on 10/25/12 (6 months ago) and I just make a transaction (school payment) on 4/20/13 (4 days ago) for $300.00. The agent tall me, after verifying my account that the reason I was delinquent was because the bank charged me $49.00 annual fee plus $25 late fee and $2.33 interest.
I call costumer service to clarify the charges and closed my account. After an argument with the agent, he tall me "you I agreed to the conditions when you made the transaction" I was never told about the annual fee.
I am disputing these absurd charges on grounds of misrepresentation and improper disclosure; I was not aware of this annual fee, when I open this card (in best buy) I was lured for a 5% discount on my purchase, I was never told of an annual fee, and I don't have any records of it.
To make things worse, after I explain this to the agent, it was clear to me that he dint care! So, I am reporting them to every agency possible, and I closed all my accounts with CAPITAL ONE. They may take $76.33 from me, but I will burn them, and they lost a customer and my family for life. Actually, I am closing all credit cards! I learn my lesson!
I understand where you are coming from here, you feel they didn't tell you about this, and they probably didn't.
The thing is, that agent doesn't care. And by doing that, you will hurt your own credit. What you need to do is contact Cap One's executive office, and ask them to waive it and set things right for you, and remove the late/collection from your account or whatever. Letting this escalate is only going to hurt you in the end. You probably could have had a decent resolution to this by going that route.