Does anyone have the Visa Signature version of the Freedom?

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MaxPunishment
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Does anyone have the Visa Signature version of the Freedom?

Postby MaxPunishment » Wed Nov 28, 2012 4:27 am

My brother has had a Freedom card for a number of years now and has around a ~$7,500 credit limit on it. Based on some of the info I've been reading on this site, I tried upgrading his card to a Visa Signature but the feedback from the few Chase reps I've spoken to has been this card is unavailable as a Visa Signature.

One rep told me that they're not doing a Visa Signature promotion this month and I should try again next month whereas another rep said she would send an e-mail to that marketing team and they would give me a call back within 3 days (haven't heard back yet).

Another rep told me flat out that this card doesn't exist in Visa Signature form and never has (which is obviously not the case since a simple Google Image search pulls up a number of images of it).

Does anyone have the Visa Signature and if so, how would you recommend I go about upgrading my brother to it?


mario1232000
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Postby mario1232000 » Thu Nov 29, 2012 5:51 pm

I have a Freedom Visa Signature, but I got it at the time of application. I'm not sure if Chase will upgrade you by request. You may want to try calling in the middle of the day, more likely to get someone more experienced.

jeffysdad
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Postby jeffysdad » Thu Nov 29, 2012 6:16 pm

I have a Freedom Visa Signature; that's how the card initially came to me. However, I also have a Chase PriorityClub Rewards plain Visa that I've tried to upgrade (it has a $5k limit); however, I've been told that it's "Visa" that makes that decision. No straight answer available anywhere, apparently.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.


hematino
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Postby hematino » Fri Nov 30, 2012 12:05 am

Max, try sending a secure message to Chase on their website and see if that gets you anywhere. I don't know that it will, but when I wanted to convert my Slate to a Freedom thats how I did it and they didn't give me any problems at all even though others reported phone reps giving them a hard time over the same and similar requests. Can't hurt to try.
Now she's eyeless.
The snakes she held once
Eat up her hands.

DavidNY
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Postby DavidNY » Fri Nov 30, 2012 9:06 pm

If you want a Visa Signature version, I don't see why Chase can't offer you one.

MaxPunishment
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Postby MaxPunishment » Sat Dec 01, 2012 7:27 pm

DavidNY wrote:If you want a Visa Signature version, I don't see why Chase can't offer you one.


You would think it would be this easy. After not hearing from the marketing dept, I decided to call Chase again who looked into the record of the call and saw that there was an e-mail indeed sent to the marketing team, but no record of any sort of followup or effort to correspond with me (ie they basically ignored the e-mail)

I asked her what we could do to remedy this situation and after putting me on a somewhat lengthy hold, she came back and told me the decision to make the Freedom card a regular Visa or Visa Signature is one that is made at the time of the application and afterwards you can't upgrade. I explained to her that at the time my brother got this card he was fresh out of college and his credit score/history had not been that developed, but now his credit limit is ~$7500 because he has been a good customer of Chase and had his credit limit bumped up without even asking for it.

She then advised my I should just go ahead and have him apply for another Freedom card and that hopefully this one gets approved as a Visa Signature. I pointed out that given he already has a Chase Freedom and other cards with Chase, there's a chance that the new card could have less than a $5,000 limit and then he's stuck with two cards that aren't a Visa Signature instead of just the one. Even worse, he could be rejected, this seemed far from a sure fix.

I could see the conversation was going nowhere so I just politely thanked her for her time and ended it. This has been abnormally poor customer service from Chase who is usually on top of their game all of the time, I've gotten entirely different responses from every sales rep I've talked to from "this card doesn't exist" to "the marketing team can quickly make the upgrade" to "you have to apply again for an entirely new card". Will keep trying though

RewardHop
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Postby RewardHop » Thu Jan 03, 2013 5:42 pm

I called yesterday and asked for an upgrade to Visa Signature, they said a specialist would contact me. (Told them I liked the extended warranty and etc that visa sig gives)
They called me back today and asked for my income and was immediately told I would be upgraded.
No CLI though; I'm still at 10K after about 1.5 years on that card.

So its definitely do-able.
[size=60]
Amex BCE: 3% grocery, 2% gas
Bank of America Better Balance Rewards MC: $25/quarter bonus
Barclaycard Rewards Visa Signature: 2% gas, groceries, utilities
Capital One Quicksilver Visa Signature: 1.5% everything
Chase Freedom Visa Signature: 5% rotating
Citi Forward Visa: 5% restaurants/fastfood, movie theaters, amazon.com
Discover It: 5% rotating
SallieMae MC: 5% Groceries, Gas, Amazon
US Bank Cash+ Visa Signature: 5% electronic stores, restaurants
Sock Drawered: Chase Sapphire, Chase Amazon[/size]


kcarter609
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Postby kcarter609 » Thu Jan 03, 2013 6:40 pm

Check with the local branch. They're usually a bit smarter and more willing to get stuff done.

Active Cards:
Chase Freedom 10+10 Visa Signature ($9k Limit - 8/2012)
Chase Sapphire Preferred ($10k Limit - 2/2013)
Chase Ink Plus ($7k Limit - 2/2013)
Discover IT ($9.5k Limit - 10/2012)
AMEX Zync (No Pre-set Limit - 1/2010)
AMEX Blue Cash Everyday ($20k Limit - 1/2013 - Backdate to 1/2010)



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