My brother has had a Freedom card for a number of years now and has around a ~$7,500 credit limit on it. Based on some of the info I've been reading on this site, I tried upgrading his card to a Visa Signature but the feedback from the few Chase reps I've spoken to has been this card is unavailable as a Visa Signature.
One rep told me that they're not doing a Visa Signature promotion this month and I should try again next month whereas another rep said she would send an e-mail to that marketing team and they would give me a call back within 3 days (haven't heard back yet).
Another rep told me flat out that this card doesn't exist in Visa Signature form and never has (which is obviously not the case since a simple Google Image search pulls up a number of images of it).
Does anyone have the Visa Signature and if so, how would you recommend I go about upgrading my brother to it?