Will American Express waive annual fee?

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JCarter
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Postby JCarter » Fri Apr 13, 2012 4:43 am

Philosophuer wrote:Is there any way to convince Amex to waive the yearly fee one more time? Or is there a way to get an additional bump of Membership Reward Points? Is there a situation where they would do it as a courtesy?


I've been an American Express customer for many years, and conduct extremely large purchases frequently. I've met with bankers at Bank of New York which handles AXP stock (These are guys with direct relations with C-level officers) who can't get it waived.

I am able to get my fees not waived, but turned into a gift of MR points. This is apparently fairly common.

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Moneytalks
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Postby Moneytalks » Sat Apr 14, 2012 4:45 pm

JCarter wrote:I've been an American Express customer for many years, and conduct extremely large purchases frequently. I've met with bankers at Bank of New York which handles AXP stock (These are guys with direct relations with C-level officers) who can't get it waived.

I am able to get my fees not waived, but turned into a gift of MR points. This is apparently fairly common.


Do you ask to cancel your card and then negotiate, or do you just call before the fee is charged and ask about the points instead?
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JCarter
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Postby JCarter » Sun Apr 15, 2012 6:12 pm

Moneytalks wrote:Do you ask to cancel your card and then negotiate, or do you just call before the fee is charged and ask about the points instead?


I ask for the points directly.

I at one point raised absolute hell over being charged an annual fee when I was being managed within their High Transaction Customer Service Team in Ft Lauderdale (The guys who handle $1MM+ yearly or more). I've learned over the years that no one excluding direct employees of American Express get fees waived.

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Moneytalks
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Postby Moneytalks » Thu Apr 26, 2012 5:35 pm

I will take the points then, assuming the points=the annual fee???
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FastSRT8
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Postby FastSRT8 » Thu Apr 26, 2012 5:53 pm

I was able to and still have my fees waived on my Amex Platinum Aeroplan Card. This for both my wife and I. Both cards. All they said at the time (5 years ago) was as long as I kept my Platinum Amex then they will waive it.

I just told them the reason I even have the Platinum Aeroplan was for Air Canada Lounge access which the Amex Platinum card does not have (can you believe that!). So, they said ok... fees waived.
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FastSRT8
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Postby FastSRT8 » Thu Apr 26, 2012 6:02 pm

Caveat.... I am from Canada and my statement above was the experience I had with Amex Canada. Your mileage may vary from country to country.
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Moneytalks
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Postby Moneytalks » Thu Apr 26, 2012 6:06 pm

Thanks for the info Fastsrt8, as a side note, I joined this forum before you I think and you have more posts than me, so we are having a race to centurion on the forum, ready, set go!
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FastSRT8
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Postby FastSRT8 » Thu Apr 26, 2012 6:48 pm

Hahhahahhaha indeed! I need a black card avatar against my name as badly as you do.
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JCarter
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Postby JCarter » Fri Apr 27, 2012 1:57 am

FastSRT8 wrote:Hahhahahhaha indeed! I need a black card avatar against my name as badly as you do.


You're looking to lap me pretty soon at your rate.

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FastSRT8
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Postby FastSRT8 » Fri Apr 27, 2012 2:07 am

That I doubt JCarter......
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