DavidNY wrote:If you want a Visa Signature version, I don't see why Chase can't offer you one.
You would think it would be this easy. After not hearing from the marketing dept, I decided to call Chase again who looked into the record of the call and saw that there was an e-mail indeed sent to the marketing team, but no record of any sort of followup or effort to correspond with me (ie they basically ignored the e-mail)
I asked her what we could do to remedy this situation and after putting me on a somewhat lengthy hold, she came back and told me the decision to make the Freedom card a regular Visa or Visa Signature is one that is made at the time of the application and afterwards you can't upgrade. I explained to her that at the time my brother got this card he was fresh out of college and his credit score/history had not been that developed, but now his credit limit is ~$7500 because he has been a good customer of Chase and had his credit limit bumped up without even asking for it.
She then advised my I should just go ahead and have him apply for another Freedom card and that hopefully this one gets approved as a Visa Signature. I pointed out that given he already has a Chase Freedom and other cards with Chase, there's a chance that the new card could have less than a $5,000 limit and then he's stuck with two cards that aren't a Visa Signature instead of just the one. Even worse, he could be rejected, this seemed far from a sure fix.
I could see the conversation was going nowhere so I just politely thanked her for her time and ended it. This has been abnormally poor customer service from Chase who is usually on top of their game all of the time, I've gotten entirely different responses from every sales rep I've talked to from "this card doesn't exist" to "the marketing team can quickly make the upgrade" to "you have to apply again for an entirely new card". Will keep trying though