Why aren't my ThankYou points showing on my account yet?

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Centurion Member
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Joined: Sun Mar 18, 2012 10:08 am
Location: USA

Why aren't my ThankYou points showing on my account yet?

Postby bmw1990Z » Thu May 03, 2012 12:18 am

Hi all,

I've encountered an issue with Citi thank you points. My statement came in yesterday saying I'd earned 1,000 points this month with my spending, but my point total hasn't changed on my account online or the thank you website. What can I do to fix this?
Cards in my wallet:
-Citi Forward Card for College Students-July 2011
-American Express Platinum Delta Skymiles--July 2013

Money card
Centurion Member
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Posts: 1361
Joined: Tue Jun 28, 2011 10:13 pm
Location: New York state

Postby Money card » Sat May 05, 2012 10:28 pm

Call the number on the back of your card get a account mgr and explain this to them.

Ask them why nothing is showing up or you can go to your local branch and ask them.

Centurion Member
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Joined: Thu Mar 29, 2012 7:55 am
Location: Atlanta, GA

Postby American » Sun May 06, 2012 4:51 am

Many times... In fact, every rewards card I've had the points do not reflect on the balance until the next month. So if you earn 1,000 points in April, they'll tell you that you've earned 1,000 points in May, and they become available in June.
American Express '02: Platinum, Blue Cash Preferred 6k, SPG 2k, Delta Gold 1k
Barclaycard '11: Apple Financing Card 2.5k
Citi: Diamond Rewards 1.5k
Chase: Freedom 500
Discover '12: Discover IT 1.5k

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