Balance Transfer Not Honored

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3 posts
vinhvle
Green Member
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Posts: 3
Joined: Tue Jul 18, 2017 4:57 pm

Balance Transfer Not Honored

Postby vinhvle » Tue Jul 18, 2017 5:02 pm

Fifth Third Bank offered me a balance transfer offer that included a 3% balance transfer fee and 12 months of 0% APR. I was given a check to use to take advantage of the balance transfer offer. The check expired May 25, 2017. I issued the check to another creditor to resolve a balance before the check expiration date. Fifth Third Bank claims the check was processed after May 25, 2017. They did not offer me the balance transfer offer and ultimately charged me a normal 4% balance transfer fee and standard 19% interest charges on the balance transfer, resulting in $257.99 in interest. How can I prove I exercised due diligence before I sent the check to the creditor and made every attempt to use the check before it's expiration date? In the future, I will simply pay off the balance instead of shuffling it to another credit card.


vinhvle
Green Member
Green Member
 
Posts: 3
Joined: Tue Jul 18, 2017 4:57 pm

Re: Balance Transfer Not Honored

Postby vinhvle » Sun Aug 13, 2017 9:46 am

vinhvle wrote:Fifth Third Bank offered me a balance transfer offer that included a 3% balance transfer fee and 12 months of 0% APR. I was given a check to use to take advantage of the balance transfer offer. The check expired May 25, 2017. I issued the check to another creditor to resolve a balance before the check expiration date. Fifth Third Bank claims the check was processed after May 25, 2017. They did not offer me the balance transfer offer and ultimately charged me a normal 4% balance transfer fee and standard 19% interest charges on the balance transfer, resulting in $257.99 in interest. How can I prove I exercised due diligence before I sent the check to the creditor and made every attempt to use the check before it's expiration date? In the future, I will simply pay off the balance instead of shuffling it to another credit card.


After writing this review, Fifth Third Bank contacted me and apologized for refusing to honor the balance transfer offer I received. I was refunded the difference between the special balance transfer fee and the fee I was charged and I was also refunded a partial amount for the interest I was charged and a late fee I incurred.

Stros05
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Re: Balance Transfer Not Honored

Postby Stros05 » Mon Aug 14, 2017 4:24 pm

Glad to hear that Fifth Third honored the BT offer that they had sent to you.



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