Citi Hilton HHonors card.

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mountaindewvoltage
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Re: Citi Hilton HHonors card.

Postby mountaindewvoltage » Tue Oct 18, 2016 1:57 am

CarefulBuilder14 wrote:
mountaindewvoltage wrote:
Tubpbs wrote:I don't particularly care about their JD Power ranking.

I hear what you're saying and I sympathize with your position, but if you're that easily disappointed and turned off by these banks (or any business institution) you'll be doing business with no one shortly.

Which banks do you have cards from?


Citi, which is sock-drawered because two years of dealing with their CSR's is enough for me.

The rest are Discover (which is good) and credit unions.

Don't expect customer service to be any better on either Citi Hilton card.


I ended up downgrading my Double Cash to a Diamond Preferred so I don't have an incentive to use it.

That decision was made the same day as my credit union doubled my credit limit to $1,000 and lowered my APR from 17.74% to 12.24% without me even asking.

Personally, I'm done with big banks, or even community banks. I'm also done with corporations wherever I can be done with them.. Family businesses are better.


TXviking
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Re: Citi Hilton HHonors card.

Postby TXviking » Mon Nov 28, 2016 12:48 am

CarefulBuilder14 wrote:Don't expect customer service to be any better on either Citi Hilton card.


Citi isn't exactly known for their customer service, period.

mountaindewvoltage
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Re: Citi Hilton HHonors card.

Postby mountaindewvoltage » Mon Nov 28, 2016 7:20 am

TXviking wrote:
CarefulBuilder14 wrote:Don't expect customer service to be any better on either Citi Hilton card.


Citi isn't exactly known for their customer service, period.


Their buffoon CEO probably has 100% of the customer service based in India besides their supervisors. These are the same customer service reps that said contactless payments are being phased out around the world, and didn't understand that my access checking account doesn't have overdraft fees. "I'm not sure why your account doesn't have overdraft fees, Michael." "Gee perhaps it's because you're a dimwit moron who shouldn't have a customer service job."

At least other company have SOME English speaking front line customer service reps.

Customer service 101: You never say "I don't know" or "I'm not sure" to a customer. Be knowledgeable.

I wouldn't be bothered at all to see Corbat go.

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CarefulBuilder14
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Re: Citi Hilton HHonors card.

Postby CarefulBuilder14 » Mon Nov 28, 2016 10:44 am

mountaindewvoltage wrote:
TXviking wrote:
CarefulBuilder14 wrote:Don't expect customer service to be any better on either Citi Hilton card.


Citi isn't exactly known for their customer service, period.


Their buffoon CEO probably has 100% of the customer service based in India besides their supervisors. These are the same customer service reps that said contactless payments are being phased out around the world, and didn't understand that my access checking account doesn't have overdraft fees. "I'm not sure why your account doesn't have overdraft fees, Michael." "Gee perhaps it's because you're a dimwit moron who shouldn't have a customer service job."

At least other company have SOME English speaking front line customer service reps.

Customer service 101: You never say "I don't know" or "I'm not sure" to a customer. Be knowledgeable.

I wouldn't be bothered at all to see Corbat go.

Sometimes I wish CSRs would have said "I don't know" rather than make something up to appear knowledgeable and misleading me.

I can't say I've had complaints about Prestige CSRs, but I've most just called that "back of the card" number to be transferred to the concierge or benefits teams.

I've not had much experience with obviously foreign CSRs, but I've had my share of domestic idiots.
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mountaindewvoltage
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Re: Citi Hilton HHonors card.

Postby mountaindewvoltage » Mon Nov 28, 2016 1:12 pm

If they don't know, they should be asking their supervisor, not saying " I don't know" or making something up.

Tubpbs
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Re: Citi Hilton HHonors card.

Postby Tubpbs » Mon Nov 28, 2016 5:56 pm

mountaindewvoltage wrote:If they don't know, they should be asking their supervisor, not saying " I don't know" or making something up.


Yes. "Let me confirm that information for you" or something along those lines.
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mountaindewvoltage
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Re: Citi Hilton HHonors card.

Postby mountaindewvoltage » Tue Nov 29, 2016 5:09 am

Tubpbs wrote:
mountaindewvoltage wrote:If they don't know, they should be asking their supervisor, not saying " I don't know" or making something up.


Yes. "Let me confirm that information for you" or something along those lines.


Exactly. If I were a CSR supervisor, that employee would be written up for the using the words "I don't know." or "I'm not sure."



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