Ditching United

All about maximizing your rewards!
Members share tips and tricks for getting the most miles, & points.
38 posts
User avatar
kcm7
Centurion Member
Centurion Member
 
Posts: 354
Joined: Wed Feb 19, 2014 10:05 pm
Location: TX

Re: Ditching United

Postby kcm7 » Wed Apr 12, 2017 12:34 pm

Tubpbs wrote:
What they did / allowed to happen was so bizarre and stupid it boggles my mind.

It is so weird.


The CEO did an interview this morning where he said they were going to "empower" employees on the ground to make decisions, problem-solve, and offer flyers better deals to get bumped.

I've noticed that United employees in particular seem less "empowered" to offer solutions than employees of other airlines I've flown. Southwest has worked to make me happy during delays, American has allowed me to negotiate some pretty nice bump-deals. All United employees seem to have a "tough noogies, just doing my job" attitude.

When you're working your job and you get an order from above to "Free up four seats, but you can't offer above $800," I can see the employees being like, "OK call in the muscle."
Cards:

-Capital One Quicksilver
-Barclaycard Arrival (no AF)
- US Bank (no rewards)
-IHG


Tubpbs
Centurion Member
Centurion Member
 
Posts: 1051
Joined: Mon Oct 19, 2015 2:08 pm

Re: Ditching United

Postby Tubpbs » Wed Apr 12, 2017 6:41 pm

kcm7 wrote:
Tubpbs wrote:
What they did / allowed to happen was so bizarre and stupid it boggles my mind.

It is so weird.


The CEO did an interview this morning where he said they were going to "empower" employees on the ground to make decisions, problem-solve, and offer flyers better deals to get bumped.

I've noticed that United employees in particular seem less "empowered" to offer solutions than employees of other airlines I've flown. Southwest has worked to make me happy during delays, American has allowed me to negotiate some pretty nice bump-deals. All United employees seem to have a "tough noogies, just doing my job" attitude.

When you're working your job and you get an order from above to "Free up four seats, but you can't offer above $800," I can see the employees being like, "OK call in the muscle."


But they know 100 people are going to videotape it. It's ridiculous.
Amex - BCP, Platinum, Business Gold
BoA - BankAmericard Cash Rewards
Chase - Freedom, CSP, RC, Ink Plus
Citi - DC, Prestige
Discover - It

User avatar
CarefulBuilder14
Centurion Member
Centurion Member
 
Posts: 4439
Joined: Thu May 08, 2014 7:42 pm
Location: United States

Re: Ditching United

Postby CarefulBuilder14 » Thu Apr 13, 2017 2:12 am

Apparently United isn't as bad as many other airlines as far as the frequency of bumping...not sure if that's for voluntary or involuntary bumping, though.

But when it happens with United, it goes from the organized use of incentives to madness.

Put people with good video cameras on 100 United flights and you could probably get a reality show deal.
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card

User avatar
kcm7
Centurion Member
Centurion Member
 
Posts: 354
Joined: Wed Feb 19, 2014 10:05 pm
Location: TX

Re: Ditching United

Postby kcm7 » Thu Apr 13, 2017 9:26 am

Tubpbs wrote:
But they know 100 people are going to videotape it. It's ridiculous.


But as an on-the-ground employee counting down the moments to clocking out, you might think, "OK whatever. Nothing else I can do." A lot of these employees who may have entered the job with a willingness to help customers and represent their company in the best light have probably been trampled by "procedure" discouraging any kind of independent thought, empathy, or common sense.

Also, you'd be surprised at how many folks there are out there whose minds don't just automatically jump to, "If we do this, it'll go viral and Twitter will have a field day."
Cards:

-Capital One Quicksilver
-Barclaycard Arrival (no AF)
- US Bank (no rewards)
-IHG

Stros05
Platinum Member
Platinum Member
 
Posts: 93
Joined: Thu Sep 01, 2016 4:16 pm

Re: Ditching United

Postby Stros05 » Thu Apr 13, 2017 1:48 pm

If everyone actually stops booking flights on United, the overbooking problem will take care of itself. There will not be any passengers to kick, I mean drag, off!

User avatar
CarefulBuilder14
Centurion Member
Centurion Member
 
Posts: 4439
Joined: Thu May 08, 2014 7:42 pm
Location: United States

Re: Ditching United

Postby CarefulBuilder14 » Fri Apr 14, 2017 12:26 pm

On CNBC I heard mention of many people cutting up their United cards. AFAIK people on credit enthusiast websites haven't really done so.

I see three possible explanations:

1. The frequency of it is less than suggested by the regular media.
2. The cutting is mostly by people who had already thought about cancelling but aren't as strategic or cool as credit enthusiasts.
3. People are cutting up their cards for whatever reasons...and then calling for "lost card" replacements.
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card

mountaindewvoltage
Centurion Member
Centurion Member
 
Posts: 383
Joined: Mon Oct 10, 2016 8:40 pm

Re: Ditching United

Postby mountaindewvoltage » Sat Apr 15, 2017 1:29 am

TXviking wrote:I currently have 35K United Miles. I have no plans to fly United again because, frankly, they pissed me off (details below for those who care). What is the best way, if any, to transfer those miles to another program or use them in some way other than flying on United?

I also have a Chase United MileagePlus Explorer MC that I have not used since this happened. Especially since that card has an AF, I plan to cancel before it comes up for renewal in June. A bit unhappy about what that will do to my AAoA, but Chase won't change it to any non-United-branded card. A bigger concern than the AAoA, however, is that this is my last remaining MC. I've encountered a few places, particularly in Europe, that take MC but not Visa. Not many, but I kind of liked having at least one MC. However, all the "good" rewards programs lately seem to be Visa or AmEx. Should I just let the MC go?

:rant:
United grievance #1: Used miles to take my stepson on a vacation to California. Because United's flight was delayed due to "equipment issues", they rebooked us on US Airways. Two $25 luggage fees, one for each of us, not waived, even though I was supposed to not pay for the first bag. :mad:

United grievance #2, and this is the big one: On another trip, they forced me to check my carryon because the overhead bins were full. When I got home, I found that my MacBook Pro had a noticeable bend in it, and that the screen on my iPad was cracked. United told me to file a claim; I did, including photos of the damage and quotes for repair costs. United wouldn't do anything about it because I 'left the airport' before filing my claim. (How many of you unpack at the airport?)

I hope cheating me out of a few hundred dollars was worth losing a customer for life. End of rant.


I was gonna ask if you were the one they threw off the plane. I guess not... :cool: :ppp

TXviking
Centurion Member
Centurion Member
 
Posts: 431
Joined: Fri Apr 15, 2016 5:46 pm
Location: Palm Beach, Florida

Re: Ditching United

Postby TXviking » Sun Apr 23, 2017 11:28 am

mountaindewvoltage wrote:I was gonna ask if you were the one they threw off the plane. I guess not... :cool: :ppp


They never got a chance. The flight I used the miles for was operated by Thai Airways, which is one of the best airlines out there for customer service. As opposed to United, which has sailed into pole position as the absolutely worst.



Return to “Rewards”

Who is online

Users browsing this forum: No registered users and 3 guests