CarefulBuilder14 wrote:I haven't used Boxed yet, but I think they have a lot of promo codes floating around that can be combined with Amex offers.
That's exactly what I did. That's a good "pro" when it comes to Offers - all that matters is spending the minimum at the merchant in question, and Amex handles it all automatically. Other issuers have portals, but that usually means you can't use any other offer or promotion with it.
They've also introduced me to new places. I'd never heard of Boxed or Chewy before getting an Amex Offer, but that fact that I had one made me visit the site, see that they offered products I normally buy elsewhere at comparable or better prices, and spend money with them. Those situations are a win-win-win for customer, Amex, and merchants. That said, I agree with what others have said and I haven't found a ton of opportunities to use them. I take them when I determine they genuinely benefit me, though. Putting a method in place to tailor offers based on an individual's spending (to say nothing of the whole Big Brother vibe to it) would take up a lot of resources when the real purpose of the whole thing is to increase sales for merchants and discount revenue for Amex. Offering real savings to customers is a way to do that, but it's not the point.