Discover Rewards - Are they honest?

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kdm31091
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Re: Discover Rewards - Are they honest?

Postby kdm31091 » Fri Dec 04, 2015 8:40 am

I don't use Discover Deals all too terribly much, but never had an issue with the extra cash posting. It takes at least one cycle and occasionally two, but it comes. That said, if you're concerned, call and I'm sure they will rectify it.

Discover is not afraid to give out refunds when they are in the wrong. For example, I've had my card since 2012 and noticed one time that I was being charged a "purchase protection" fee or something on every statement. And it was not cheap! I called and asked what it was. Apparently, when I first got the card, I had opted in to it, for a fee. I remarked that I didn't remember signing up for it, but that I must have, and could I please cancel it. Not only did the rep cancel the service, she refunded me for EVERYTHING they had charged me for it since 2012 (the refund was around $600) because I didn't remember signing up for it. Without me even asking for such refund. Now that's customer service.


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Vattené
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Re: Discover Rewards - Are they honest?

Postby Vattené » Sat Dec 05, 2015 12:59 am

Wow, good on them! I've been thoroughly impressed with them in general. It seems to me their whole "valuing and rewarding customers" schtick is an actual business philosophy and not just a marketing campaign.

What exactly was that service? Just curious because fraud protection (and even price protection) are already built in.
-Vattené
FICO-8:
EX - 809 (11/16) | TU - 803 (11/16)
Primary Cards:
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now

kdm31091
Centurion Member
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Posts: 1010
Joined: Sat Feb 21, 2015 3:35 pm
Location: Claymont, DE

Re: Discover Rewards - Are they honest?

Postby kdm31091 » Sat Dec 05, 2015 8:18 am

Vattené wrote:Wow, good on them! I've been thoroughly impressed with them in general. It seems to me their whole "valuing and rewarding customers" schtick is an actual business philosophy and not just a marketing campaign.

What exactly was that service? Just curious because fraud protection (and even price protection) are already built in.


Sorry, it's actually called "payment protection" - just looked at an old statement. Essentially one of those services where "if shit hits the fan, you can defer your payments". Definitely charges a fee every month and like I said, I had no recollection of opting for it.



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