- Posts: 1
- Joined: Tue Dec 27, 2011 9:44 am
- Location: Austin tx
I have the old navy card from GE Money Bank. I also have two other cards, both chase, freedom and slate. I got the store card for old navy (also gap, banana rep etc) and figured I could earn points for clothes and let a few interest charges add up for my credit history and not pay it off right away and close the card. Great idea right? I hate this card.
The first payment that was due I paid online and they gave me a confirmation page that it was accepted, then sent an email that it was accepted. They never sent me any other information that something went wrong. Then my next statement arrived and the same day they started calling me twice an hour.
I looked at the statement and they had my money, but they gave it back??? So I called the number that was calling me non stop and they said yes they accepted the money and yes they debited it back to me. Ok why? We can't tell you.
Ok, so basically I have no reason to ever pay online again since I have had a 100% failure rate doing so and I buy things and pay things online so often that I HAVEN'T OWNED A SINGLE CHECK IN 3 YEARS... And nobody EVER gave me a confirmation screen and then it failed.. I either had to resubmit my information because of an error, or it worked. No in-betweens.
So the guy deducts the $25 late fee from my bill since he can see that I did attempt to pay on time and he can't tell me what went wrong so I don't make the same mistake in the future.... In other words, he didn't fix the underlying problem.
I told him to take a payment over the phone and I would try to pay my next statement online weeeeeeks in advance so we could have more time to sort it out and I wouldn't be late if the same thing happened, even though I've never had to do this for any other card and to date have never had a single late payment with anyone except GE. And he says sure, that will be $15, do you agree to pay a $15 fee for paying over the phone? I said sure, and then I'm going to start shopping for new credit cards that aren't GE money bank. He was very sorry to hear that.... Well, so long as his script says he's sorry I guess it's all ok.
With chase I can walk down to their nearest branch and get a real person to talk to in their cubicle. I'll stick with them.
As it is, the only other time I ever dealt with GE money bank was when I applied for credit on a motorcycle. They quoted me a 60 month $162/mo loan on a $4400 base priced used motorcycle... Thats' like 9700 bucks total loan for a bike that costs about 5300 after tax title tag etc etc. I told the motorcycle shop that motorcycle ownership was not for me and went to another shop and paid cash for a cheaper bike. The quote they gave me came from GE moneybank.
When I got the GE moneybank card, part of my reason was to get more credit history on account of the rate they offered me being so asinine. After I got the card I received a letter of "Adverse Action" that stated that GE moneybank offered me a loan that I did not accept. I don't know what an adverse action does to your credit rate but I think I should have the right to turn down a horrible loan... So in the few short months I've had anything to do with them I had a letter mailed to me about "Adverse Action" and not I have a late pay on my record. So much for trying to get better credit.
My advice: Stay away from them. I got a chase card based on my income and having a bank account with them that I never overdrafted. After a year I got another card. They raised my credit limit on one of them as well. You can get into a good card with NO CREDIT as long as you aren't broke. Don't mess with GE. Go chase or get into a credit union. If you can't do that? Use cash.
In the end I have $60 in store cash I can use for old navy, and a late pay on my history. Is it worth that for 1 and a half shirts?