Called for a product change - dumb mistake?

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Called for a product change - dumb mistake?

Postby Volcanon » Fri May 23, 2014 1:37 pm


I think I just did something stupid.... maybe its not always a good idea to talk to representatives on the phone.

I wanted to find out if I could get an upgrade/product change on my old platinum plus Bank of America Visa card. This card has no perks, a $30 annual fee and a $1500 credit limit. In short, it stinks. Since I got it in 2008, my credit age, credit score and income have all increased nicely. I think I deserve a better card too.

I knew I was pre-approved for the cash back rewards BoA card. This card has no annual fee, and some ok rewards. I figured maybe if I call up, they could convert me to it. Its not a card I really want, but if could dump my annual fee and keep my credit age, win-win right?

I called the credit department directly and got a rep. Mentioned my long history with BoA, improved credit etc. She asked all the regular questions, what limit I wanted. I thought $1500 to $5000 was reasonable. She stated, absolutely we can do that product change. :D I was happy.

I asked - is this going to count as a new account on my credit report, or do I get to keep my old account history? She gave an ambiguous answer - It will be a new account, but information will transfer (what does this mean?). After this answer I had reservations about putting the product change through - but I authorized it - against my better judgement.

The thing is, she was so pleasant, upbeat and helpful on the phone that I felt obligated to let her do it. I didn't want her to feel I was wasting her time! This is the social contract kicking in. :(

So I login to my account and check out the card details. Indeed a $5000 CL. But the annual fee is still there!! Arghhhh! Looks like they waive the annual fee just for new applications online. Now I fear that I hurt my AAoA just for a card I didn't really want with an annual fee. So irritating. I feel like I might have well just closed the platinum plus card, and applied for a new card I actually wanted instead.

With this product change, did I hurt my AAoA?

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Postby MemberSince99 » Fri May 23, 2014 1:55 pm

Doesn't sound like it. A new card account would have affected your AAoA with a new card opening being brand new. Doesn't sound like that's what this is.

But since they kept the annual fee, you might be better off to just open a new account without one and dump this as this history will stay on your credit for a long time to come, if you can do that.

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Postby takeshi » Sun May 25, 2014 10:37 am

Volcanon wrote:The thing is, she was so pleasant, upbeat and helpful on the phone that I felt obligated to let her do it. I didn't want her to feel I was wasting her time!

You're not under any obligation until you authorize and agree. If you're unsure then don't do it and give yourself time to think about it and do some more due diligence. If in doubt, ask. If the person can't provide a definitive answer then escalate to someone who can. You're the customer. They make money off of you. This is the representative's job. It would be different if you were calling up just to gossip but it's up to you to look out for your best interests as no creditor is going to do so for you.

Volcanon wrote:With this product change, did I hurt my AAoA?

Doesn't sound like it but you'd have to verify by looking at your reports when the dust settles. Even if it was a PC that didn't affect AAoA the account can show up twice for a while. Why is there an AF if the card you're PC'ing to doesn't have an AF? Did they PC to the correct product? Did you not do enough research on the product you were requesting?

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Postby Dman316 » Wed May 28, 2014 3:39 pm

Your AAoA should be fine, they usually don't HP for limit increases.
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