- Posts: 2
- Joined: Thu May 01, 2014 9:53 am
- Location: Iowa
Hi all. I'm new to the forum and am in great need of assistance. I'll try to make this short......
On April 22nd, I made two attempts to book a hotel room in London using my MasterCard. On the first attempt, I made it almost the entire way through the process....to the point of listing my credit card information and clicking the book button. Then the process took an unexpected turn. A screen appeared regarding MasterCard's Secure Code process. I've since learned this is to protect against fraud since it was an overseas transaction and that's fine except I had never experienced this before and was quite bewildered.
So this new screen asked for things such as the last four digits of SS#, birthdate and mother's maiden name. As I was taken off guard and not thinking clearly, I entered the answers that fit for me instead of my husband, the primary cardholder. Well, of course, that wasn't what they wanted and the transaction was at a standstill. To the best of my memory, there was no back button on screen and I began to panic thinking perhaps this was some sort of scam just trying to glean information from me. Again, I had never had this experience before. So I just Xed out assuming the transaction would be subsequently voided.
I got in touch with MasterCard and managed with their help to get the reservation made. However, now when I check the status of my reservations (I have another one within the same system for a hotel in France), they show the reservation I made with MasterCard's assistance.....the one for which I received an email confirmation.....and it also indicates a reservation for a second identical booking. However when I click on the option to view/cancel this second reservation, it states that the reservation cannot be found. I also have received no email confirmation for this second reservation.
When MasterCard was on the line with me while I made the successful reservation, we also decided it best to put a block on the card for awhile just in case the hotel tried to run the card for my first attempt. So my concern is that a week before my trip (in July) or anytime sooner, when I tell MasterCard to take the block off the card, this hotel will zing us for another $1300 dollars for a second room I don't want.
I'm not even sure what my question is here......I just am wondering how likely it is that this hotel will do that.....how long can/will they hold onto a cc# in the hopes of the transaction going through?
Technically, the first attempt at the room didn't go through, but why are they still showing it in the "upcoming trips" section of my account with them?
Any feedback given will be greatly appreciated. I'm so sorry for the long post and I hope I explained it sufficiently. It's rather convoluted I know.....