How to get information on a closed credit card from a bank

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How to get information on a closed credit card from a bank

Postby REDBONE406 » Sat Apr 12, 2014 11:12 pm

I am trying to obtain information on a Bank of America credit card that I closed and transferred the balance to two other credit cards. My problem it was closed I transferred part of the balance in 2009 and the remaining 2010. When I call Bank of America I'm being told that they can't pull up anything not even in their archived files because the account was closed? I'm finding that hard to believe because if I never paid it off or had something derogatory on my account they would find all kinds of information. I need this info for divorce purposes. If I ask my lawyer to subpoena them I'm wondering will they find the information I need or would they still say they can't find the info. I've exhausted everything that I know to do including actually going in the banking center. If anyone knows or has any suggestions on how I can obtain this info it would be greatly appreciated.

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Postby MemberSince99 » Mon Apr 14, 2014 6:43 am

I find it impossible to believe they simply no longer have that information.

You will probably have to go higher up the chain than the frontline CSRs to get information about it.

Good luck.

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Postby rockyrock » Mon Apr 14, 2014 8:23 am

When I tried to get the same info from a closed Cap1 account they told me I had to request it in writing. This account had only been closed for a few months as well.

On a related note I just got a notice from FIA stating if I need any statements from my Hawaiian Airlines Visa I need to download them before the servicing switches to Barclaycard later this month.

They likely archive all your info off and remove you from active database. This makes sense from an IT perspective...
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Postby ajacks108 » Tue Apr 15, 2014 3:48 pm

I work for a bank. And at the branch level we would only be able to pull up from archives 2 years. After that we can't do much. If you really want it maybe the number on the back of the card could do it but I'm not exactly sure. Of course i work for a different bank so this could be completely different. the reason why we keep info on delinquent accounts is because if its delinquent and you try and apply for another card you'd probably get denied. If you try and reopen a checking account you'd have to pay off the delinquencies first.
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