Any advice? Can I dispute this hotel charge?

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seabreezy
 
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Any advice? Can I dispute this hotel charge?

Postby seabreezy » Tue Feb 25, 2014 2:57 pm

Hi, this is my first time here so I hope i'm posting this in the right place.
My husband and I recently had to stay in a hotel for 2 nights because an ice storm in our area. We had no electricity. The stay at the hotel was terrible to say the least. The first night was ok, but the second night was a different story. Long story short.... There was evidently an all night party going on in the room next door to us, from the afternoon when they checked in, until they checked out at 6 am the next morning. The only time it was quiet was when they had left the hotel to get more "party supplies". I complained to the desk clerk at 2:30 am, they said they would send someone up, I never heard anyone. Finally we got up at 6 am and checked out to go home, as we had just learned our power was back on anyway. Needless to say, we got maybe an hour of sleep all night. I complained about the situation to the clerk as we checked out, and she said the owner would contact me. When he did, several days later, he offered a measly $20 refund. I refused, telling him I thought the entire charge for one night was fair. Of course he said 20 is all he can do, I think it's just all he WANTS to do. So I contacted the Corporate office, was given a reference number and was told I would be contacted by the 24th of this month. I had to call them the next day. Shortly after that, the owner contacted me again, with the same offer, which I also refused again. I contacted the corporate office again, and they agreed with what the owner was offering. He had the nerve to tell me that we could have checked out, but where would we go with ice on the roads at 2:30 in the morning? It was bad enough trying to just get to the hotel, but we were desperate for a warm place to sleep. So, i'm wondering, is this something that I can dispute with my bank? Any advice is appreciated.


MemberSince99
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Postby MemberSince99 » Tue Feb 25, 2014 4:44 pm

You can. Who knows what the outcome will be. I would not be happy with that either so I can see where you are coming from. Not sure you would get the whole night free but I'd go for at least 50%. They should have had the staff tell them to keep it down.

haikuginger
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Postby haikuginger » Tue Feb 25, 2014 5:34 pm

You can certainly try to dispute it, but I don't think you're going to have any luck. Services were rendered.

MemberSince99
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Postby MemberSince99 » Tue Feb 25, 2014 6:55 pm

It is a grey area unfortunately. Yeah services were "rendered" but if you couldn't sleep, what kind of "service" is that? I'd say epic fail on the part of the hotel. I mean if you order a pizza from me, and I bring it still half frozen to your door, technically services were rendered, so you'd just pay me and call it good right? I say dispute it for a partial amount and let everyone know what happened and how much they suck balls and never go to another one in that chain again.

darkguy2
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Postby darkguy2 » Tue Feb 25, 2014 7:20 pm

The problem is proving that. It comes down to your word versus theirs.
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travisrauh
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Postby travisrauh » Wed Feb 26, 2014 10:46 am

I would dispute it as "services not as described" if I were in this particular situation and I agree with those above - I would probably only dispute 50-75% of the charge since you were still there and had the power, restroom, food, etc.
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