Creditors who won't let you pay them

For just about anything you want to get off your chest about credit cards.
MemberSince99
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Postby MemberSince99 » Tue Jan 14, 2014 9:36 pm

I'm not sure why it bothers them to play with your money interest free. If someone wanted to let me do that with their money I wouldn't have an issue with it.


I guess different things bother different companies.


chas0039
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Postby chas0039 » Wed Jan 15, 2014 7:28 pm

My experience is totally different from yours, which leads me to believe you are doing something different when you pay. I have used my bank, for over 25 years to send payments to my cards and other bills. I just pick the amount, and off it goes. No one has ever refused an overpayment, in a recent case with Chase, due to a delayed refund from a few months back, I paid 100% more than what was owed.

Many accounts have a perpetual credit balance of a few dollars as I round up when I pay.

Sorry you are having so much trouble. Maybe switch from having the card draw the money to letting the bank send it. An additional benefit is I only visit one web site to pay bills.

samhradh
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Postby samhradh » Wed Jan 15, 2014 9:41 pm

As flan and you alluded to, there is a difference between pushing and pulling the payment. You push. Member was trying to pull. Both totally valid ways to pay the balance but the bank will treat it differently. I prefer not to use my bank to pay the bills because they often mail a paper check and it takes longer. I like being the one in control of the payment and cutting out the middle man. Since I actively monitor my accounts, visiting the different web sites is par for the course.
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Ikarus
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Postby Ikarus » Thu Jan 16, 2014 12:12 pm

So, samhradh, you're saying you have the creditor pull direct from your checking account, where you provided a routing and account number INSTEAD of having your bank send a paper check (aka bill pay) to your creditor? Is that correct?

I lean in favor of the former. I have a checking account at a bank I use for nothing else but paying my credit card bills. I deposit money into the account to pay off credit statements, and that's that. Though I do not give my routing/account number to the IRS and state for refunds, if I were to do so (something I'm considering) this is the account I'd give.

It's just a pass-through account. My statement just shows deposits into the account and payments made to different credit cards.

I don't like my routing/checking account number floating around, so I minimize that info. Of course, I do get direct deposit from work to another account, but that's a different story. :)
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samhradh
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Postby samhradh » Thu Jan 16, 2014 3:31 pm

Yes. I have no concerns about sharing my bank information with another bank. By the way, paper checks "float around" in the mail and have account and routing numbers on them. Just saying.
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flan
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Postby flan » Thu Jan 16, 2014 5:53 pm

Yes, it's the difference between pushing and pulling. The creditor can decline to initiate a pull request; they're very unlikely to no accept a pushed one. The initiator of the request is at a higher risk of having the transaction reversed than the recipient is. That's why they're cautious about pull payments on new accounts.

There's a not uncommon fraud where a bad guy, Alice, gets a hold of enough details of a victim, Bob, to get a card issued to Alice in Bob's name. Alice runs up the bill, submits a bill pay request on the creditor's website, and then spends that money again. Bob notices, the bank reverses the payment, and the card issuer is out everything.

Once the account is established, the risk of this happening goes down.

MemberSince99
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Postby MemberSince99 » Tue Jan 21, 2014 6:49 am

Just an update - my first statement has posted, so I go to make a payment today and get the same damn message online - your payment amount is greater than your statement balance.


Really Citi, you morons are incapable of figuring out the simple mathematical concept that your CURRENT balance is what you should be looking at? Seriously? Or do you just not wanna get paid?


I really don't get these guys but I'm done using their card until they quit making it a pain in the ass for me to pay them. How ridiculous is that? I mean who heard of lenders making it hard to pay them?


I will wait till everything posts then call and pay by phone then I'm done with this one for a while. That's what lenders who pull this crap get as their reward from me.


And YES I'm perfectly well aware I can "push" a payment from my bank account to them, but for that matter I can call them and pay by phone too. I wanna use the online system to pay and it's a pain in the ass to me and it's not wise for these people to make getting paid a pain in the ass but that's their choice and it's my choice who I give the business to as well. Had to say it.

CrazyCatLady14
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Postby CrazyCatLady14 » Tue Jan 21, 2014 1:20 pm

Just an update - my first statement has posted, so I go to make a payment today and get the same damn message online - your payment amount is greater than your statement balance.


Really Citi, you morons are incapable of figuring out the simple mathematical concept that your CURRENT balance is what you should be looking at? Seriously? Or do you just not wanna get paid?


I don't understand why you don't want to just pay the balance due. Can you explain?

How is paying on time a bad thing? Or just using auto pay to ensure it is paid each month.

Clearly I am missing something/

whit
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Postby whit » Tue Jan 21, 2014 8:45 pm

samhradh wrote:Yes. I have no concerns about sharing my bank information with another bank. By the way, paper checks "float around" in the mail and have account and routing numbers on them. Just saying.



Me neither, I have been doing so for years and nothing so far *knock on wood*

For paper checks you write from ur checkbook yes,

But just want to say, for bill pay you don't have ur actual account number on it, the way it works is the amount is deducted from your account immediately and placed into an account with the bank that's doing bill pay, e.g. Chase has a bill pay account that it sends ALL of its bills from,

That way if people take their sweet time cashing it, it still is already deducted from ur account (you won't overdraft this way) but is sitting in chases bill pay while waiting to be collected

There are downsides to this, chase does not keep the image for as long as paper checks are kept on your account (7 yrs for your account about 2 years if u are lucky for bill pay)

So if you need to look up an old check (like IRS or child support purposes) and it's been more then 2 year, heck, fourteen months even, there's a good chance they won't be able to give you the image, and good luck trying to bring it up on your bill pay section

That said, doing stop payments on checks sent via bill pay is free versus 20-30 dollars on checks written by hand.

MemberSince99
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Postby MemberSince99 » Thu Jan 23, 2014 6:40 am

Finally today I was able to do an online payment.



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