Target Redcard Hacked: What Should You Do?

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sj632
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Target Redcard Hacked: What Should You Do?

Postby sj632 » Thu Dec 19, 2013 7:05 pm

As I'm sure you all target had a breach which affect 40 million customers. So I figured I would log in and see if anything fishy was up.

When I did thankfully nothing was charged, however I noticed that dropped my credit limit by 30%. I was less than happy to see that. After waiting on hold for 1 hour I got to speak to Member99's favorite (Offshore help). Member you would be proud I called her out on reading from a script and not fully answering my questions. I was told they lowered it because I didn't use the card for 1 year. So I asked to speak to someone to help, she said no supervisor or manager was available. I said "There would be someone available to help me close my account but not to help to keep it open and keep my a happy customer". Which is refused to just say "Yes" to, and I was told to call back tomorrow and someone will be able to talk to me about it.

At this point I may just close the account. I don't want to act rash but feel free to give me your two cents and how you would have happened it.


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Postby MemberSince99 » Thu Dec 19, 2013 7:19 pm

I'm sorry to hear that. I did not know they had a breach that affected that many people (are there 40 million customers for Target?).


You had to wait on hold for an hour? I imagine there must be everyone who heard about the breach calling trying to find out what's going on.


Let's see a "typical" Target credit limit is 200. Anything more is unusually generous for them (as is a CLI). So to cut your limit by a third, yeah that's probably going to hurt. It sounds like the script reader was just trying to get you off the phone knowing you were irate and they can't do anything for you and so the sooner you are gone the better. Why would tomorrow be any better to call in than today it's not like today is the weekend anywhere. I think they were just trying to get you off the line.


I already closed my Target account if that tells you anything. They did give me the very high limit (for them) of 1000, but I had read enough to know it's never going to grow or at least it's extremely unlikely to. Some people get an auto CLI but that's kind of like winning the lottery, most don't and from what I saw many had the same 200 limit 3 years later. 200 is pretty much useless anyway. Sure you get a 5% discount, but frankly, you can get cards that give you a grown up limit and 5% on department stores so I'm not sure why anyone would view the card as a long term keeper unless you just shop at Target a lot.


But I probably would have done what you did. You can try to convince them to re-instate your line, though if you aren't going to use it I'm not sure what it really matters. If you have better cards, I'd probably close it and move on.

sj632
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Postby sj632 » Thu Dec 19, 2013 7:27 pm

My CL was issued at 5000 and they just cut it down to 3500. To me that is just BS. Granted I stopping shopping at target because I broke up with my ex who was the reason I got it. She loved shopping there for the home, sheets pillow all the girly bs.

I do agree they didn't care. However, I will give them a chance to keep me and will wait to the weekend to do so. I do have better cards as you know I'm a chase lover. Besides my Amex with Costco which you know my issue with there, I have this target and a Freedom and CSP.

I just have to worry because I would like to buy a new car in 2014 and want to make sure I get the dealer incentive rate of 0.9%

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Postby MemberSince99 » Thu Dec 19, 2013 7:29 pm

And by the way, I would like to take this opportunity to point out to all the people who insist you should NEVER close a card without an annual fee even if you will never use it again because it "doesn't hurt anything to leave it open" that this is an example of where it CAN hurt you to leave something open if your account gets hacked and used fraudulently and you don't catch it because you aren't using and babysitting the card (and if you leave it open, you should babysit it to protect yourself).

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Postby MemberSince99 » Thu Dec 19, 2013 7:31 pm

That is a nice limit you have even with it being cut. I mean if you think about it, they kind of do have a point that you didn't use the card. But I'd still try to get the limit re-instated. Tell them that you plan to make more use of it now. And do it once in a while so they are less tempted to cut it.


This should not affect your dealer rate unless it boosts your utilization. Otherwise I wouldn't worry about that.

sj632
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Postby sj632 » Thu Dec 19, 2013 7:42 pm

Thanks for the input it.

I will tell them I will start using it more and cite the fact I never got my replacement card. The last time I tired to use it, it was declined because it was expired. Put the blame back on them. I was planning on calling them but honestly it didn't rank.

I worry about the score as I just had the CSP pull which opened a nice line of credit but then closing two other accounts shortly after.

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Postby MemberSince99 » Thu Dec 19, 2013 7:52 pm

Then I think you should be fine. And remember - it hurts nothing to ask anything. The worse that can happen is you hear "no". That's what happens when I ask beautiful women out, 100% guaranteed, but my view is hey, that's the WORST that can happen, maybe if the sun rises in the west I could get lucky! :)


So ask away and see what happens.

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Postby darkguy2 » Fri Dec 20, 2013 9:23 am

From what I read it was card terminals themselves that were compromised. So if you shopped at the stores and the terminal was infected when you swipe your card then your info is stolen. I'm glad I do not shop at Target very often.
Discover IT - $5,700
Chase Freedom - $5,700
Costco Citi - $13,000
Sallie Mae - $4,000
Chase Sapphire Preferred - $6,000
Chase Sapphire Reserve - $19,500
Citi Double Cash - $6,500
Amex BCE - $13,000

FICOs: Discover (777), SallieMae (764), Amex (767), Citi (772)
FAKOs: CK- TU (760), EQ (760)

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Postby djrez4 » Fri Dec 20, 2013 9:37 am

As a point of information - if you used your card (any card, not just the RedCard) at a Target between 11/27 and 12/15, you may have been effected. I made a small purchase at a Target on 12/8 and nothing suspicious has appeared on the card since. I also don't have any recurring charges on that card, so I may just ask Chase for a new one.
[RIGHT][size=100]- Sapphire Preferred - Freedom - Ink - Platinum - Everyday Preferred -[/size]
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MemberSince99
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Postby MemberSince99 » Fri Dec 20, 2013 10:59 am

I think asking for a new one is a very good idea just to be safe.



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