DoingHomework wrote:While I basically agree that you did not get very good service, I think you would have had far better luck picking up the phone and calling. I tend not to use concierges much even though I have access to a few for the same reason mentioned - my google skills are pretty good. But when I do use them I always call because it is much easier to clarify the request and dispense with showstopper questions if you have some dialog right off the bat.
that is a valid point. My only excuse for that is I didnt want to be bother talking with that request. I think I have an idea of what I would like them to research next. Should be very simple and hopefully get positive results. I will keep you all updated.