Lance wrote:A month or two ago, my brother was convinced to purchase an item at what he was repeatedly told was a 'very good price' at a kiosk. He fell for it and authorized one transaction without knowing an amount, apparently.
Wow. This is for real? Who signs a receipt without knowing how much they're paying? My idea is you tell your brother this is what happens when you are duped and he's SOL. Lesson learned.
Your statement that the retailer can't be contacted doesn't seem right if Chase has managed to get ahold of them and receive copies of receipts. The timing also seems off. If he was charged multiple times and it showed up on his statement, there's at most a four week delay that could have occurred. How could the kiosk disappearing happen that fast? He should have shown up in person and raised a fuss.
Constructively, though, I can't think of anything else to do if he's already disputed with Chase. Banks don't take disputes lightly; Chase has probably researched this thoroughly and found your brother liable.
Citi Forward ($10.1K), AmEx Blue Cash Everyday ($30K), Chase Freedom ($12.4K), Discover it ($5.5K), Barclaycard Arrival ($12.5K), L.L. Bean Visa ($5K). FICO 806 (TU), 812 (EQ), 806 (EX).