Furious at U.S. Bank

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wiivile
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Furious at U.S. Bank

Postby wiivile » Tue Dec 03, 2013 1:42 pm

I applied for the U.S. Bank Cash+ two weeks ago over the phone and was told by a representative that I was approved with a $11,200 credit limit. I really wanted this card, even over the Chase Sapphire Preferred, because it gives 5x points on dining which is basically all I do (live in NYC so I eat out every night). In the mail I got the card, which had my last name wrong, but more importantly... it was not a Cash+ card... it's a FlexPerks Travel Rewards card (?!) with an annual fee of $49. The Cash+ has no annual fee.

After calling up to figure out why I got the wrong card, they told me that they do not offer the Cash+ card to customers outside their area where they have no branches (their closest branch to me is Ohio), and so they sent me the best card I qualified for that they offer "coast to coast".

This is really infuriating and I can't understand how this is legal. How can they possibly think that they can just open up an account for a card with a $49 annual fee without me explicitly applying for it? I asked them to close the account immediately but they said that they could not guarantee that it would not be reported as an account (even if as a closed account) on my credit report.

I filed a complaint with the Consumer Financial Protection Bureau because this is a ridiculous practice of bait and switch. If they couldn't offer me the Cash+ based on my location alone, they should have told me that, and it's even worse that they just went ahead and opened an account for a card with an annual fee that I did not ask for.

Any tips on how to get both the TL and the hard pull (the latter of which was unwarranted because they applied me for a card which I did not ask for) removed from my credit reports?
    Chase Sapphire Preferred Visa Signature: 11/2013, $15,000 CL
    Chase Freedom Visa: 11/2009, $4,700 CL
    U.S. Bank Cash+ Visa Signature: 11/2013, $11,200 CL


sj632
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Postby sj632 » Tue Dec 03, 2013 1:49 pm

I would suggest calling all 3 reporting agencies. Let them know what occurred and they can be the ones to ensure what is and isn't reported

MemberSince99
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Postby MemberSince99 » Tue Dec 03, 2013 2:17 pm

The agencies couldn't care less about you. They will simply tell you they report what the lender tells them to, and the lender "verified" the information is correct and as a result it is valid, if my experience with them is any indication of what you can expect.


This is outrageous to be honest. They SHOULD if they do not offer that card in his area, check the state he entered and tell him that upfront and not even pull his credit, suggesting maybe he might like another one of their cards instead. There is honestly NO excuse for this in my mind. I work in IT I know how easy it is to check the state you entered and compare it to see if it matches what's in a certain table you have. That's 101. So no one can tell me what a terrible burden it would be for them to do this. They just didn't for whatever reason.


I agree with complaining to the CFPB too. You will get far better results that way than going through the agencies. This way it puts it on the bank to not report it, and then the agencies will do what they do and take whatever the bank says as the facts.


It truly is inexcusable. I'm with you on this one. I have no other tips but what you've done and if you are persistent and patient it should pay off.

dickey1331
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Postby dickey1331 » Tue Dec 03, 2013 2:35 pm

It's possible it could be in the fine print that says something like if you dont qualify or live in the area for this card then you get card X.

Same thing happened to me with a gas card but the other card didn't have an annual fee. I cancel when I found out but it is still on my credit report.
Platinum Delta Skymiles $12,900
Marriott Rewards Premier $12,000
Discover IT $12,000
USAA Cash Rewards $11,000
American Express Blue Cash Preferred $10,000
Chase Sapphire Preferred $6,500
Best Buy $6,000
Chase Freedom $4,500
Zales $4,000
Amazon Prime $4,000

wiivile
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Postby wiivile » Tue Dec 03, 2013 2:46 pm

dickey1331 wrote:It's possible it could be in the fine print that says something like if you dont qualify or live in the area for this card then you get card X.

Same thing happened to me with a gas card but the other card didn't have an annual fee. I cancel when I found out but it is still on my credit report.


I've heard that they, among other banks, will "consider" you for another card if you don't qualify for the card you applied for, but not that that will go ahead and actually open an account for that card which you did not apply for without your authorization.

If banks could do this.... they should all advertise 10% cash back cards with no annual fee, have people apply for them, then deny them and open up a 1% cash back card with a $100 annual fee.
    Chase Sapphire Preferred Visa Signature: 11/2013, $15,000 CL
    Chase Freedom Visa: 11/2009, $4,700 CL
    U.S. Bank Cash+ Visa Signature: 11/2013, $11,200 CL

MemberSince99
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Postby MemberSince99 » Tue Dec 03, 2013 2:53 pm

wiivile wrote:I've heard that they, among other banks, will "consider" you for another card if you don't qualify for the card you applied for, but not that that will go ahead and actually open an account for that card which you did not apply for without your authorization.

If banks could do this.... they should all advertise 10% cash back cards with no annual fee, have people apply for them, then deny them and open up a 1% cash back card with a $100 annual fee.



Don't give them any ideas.

daniel2304
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Postby daniel2304 » Tue Dec 03, 2013 2:59 pm

How do you know about the Cash+ card? Did you get an invitation? Why did you apply over the phone? I think applying credit card over the phone would be disadvantage since I could not retain any copy or record. And because you applied over the phone, there was possibility that they mentioned about the "alternative offer" somewhere in the conversation. If you were sure that you did not acknowledge or authorize them to open the other card, they would have violated your privacy.

The statement above serves only as my opinion. No advice was intended to give. For discussion-purpose only.
All my posts are my opinions. All my posts mentioned "you" are merely for discussion-purpose only. No advice is given in any post at any time. It is also impossible for me to put effort to verify every statement that anyone has given.

Moneytalks
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Postby Moneytalks » Tue Dec 03, 2013 6:46 pm

daniel2304 wrote:How do you know about the Cash+ card? Did you get an invitation? Why did you apply over the phone? I think applying credit card over the phone would be disadvantage since I could not retain any copy or record. And because you applied over the phone, there was possibility that they mentioned about the "alternative offer" somewhere in the conversation. If you were sure that you did not acknowledge or authorize them to open the other card, they would have violated your privacy.

The statement above serves only as my opinion. No advice was intended to give. For discussion-purpose only.


I thought those calls "may be monitored or recorded"? I'm sure if OP wants to sue, they can find proof of that conversation.

DJ REZ, we may need your legal expertise here ;)
Wallet: Amex BCE & Chase Freedom. (Credit Card dieting since 2014)

wiivile
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Postby wiivile » Tue Dec 03, 2013 7:02 pm

It even says on their website ( https://www.usbank.com/credit-cards/cash-plus-signature.html ):

If you do not qualify for the U.S. Bank Cash+ Visa Signature Card, you will automatically be considered for the U.S. Bank Cash Rewards Visa Card that earns 1% cash back on all net purchases, but does not offer the 5% and 2% Cash+ Categories or the $25 Cash+ Bonus once per calendar year.


They did say something similar on the phone.

However, the "U.S. Bank Cash Rewards Visa Card" is not what they sent me (I got the "FlexPerks Travel Rewards" card, which has an annual fee - big difference), and just because I will be "automatically be considered" for a card does not mean they are authorized to open an account for that card, because I never had the opportunity to review its T's and C's.

When I got the FlexPerks Travel Rewards card in the mail, the T's and C's said "you may still reject this Account, provided that you have not yet used it or paid a fee after receiving a billing statement". I'm hoping that this is their way of covering their ass, by offering you an alternative card that you can still "reject" before using it. Because I closed ("rejected"?) the account before using it, I'm hoping they will not report it as having been opened.

Has anyone seen any other cards that say in the T's and C's you can "reject" it upon receipt?
    Chase Sapphire Preferred Visa Signature: 11/2013, $15,000 CL
    Chase Freedom Visa: 11/2009, $4,700 CL
    U.S. Bank Cash+ Visa Signature: 11/2013, $11,200 CL

MemberSince99
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Postby MemberSince99 » Tue Dec 03, 2013 7:11 pm

It would really be SO easy to just tell people up front you can't get the card you are applying for, if in fact they know you can't, which they can determine by your state. It would save everyone hassle and frustration. There is no excuse for them not to do it. I suspect they hope you'll take the other card if that's what you get, and maybe a lot do, and thus they are content to royally hack off the ones who are less than delighted by this in exchange for the majority that just take the other card.



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