Visa Buyer Protection - a service (and good) never completed

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2 posts
a.spa
 
Posts: 1
Joined: Thu Nov 14, 2013 3:40 pm
Location: Los Angeles

Visa Buyer Protection - a service (and good) never completed

Postby a.spa » Thu Nov 14, 2013 3:55 pm

Hi,

My fiancee and I decided to have a custom-made ring, and we paid a deposit to a custom designer, but almost 9 months out, we have not been able to even finalize a design! Since the designer is now insisting that the design we want will incurr more cost, I want to kindly walk away from the transaction and get a refund on our deposit. My fiancee has a Visa cc, so if anyone knows how to go about gettting our money back, I would appreciate it. The designer's assistant has gotten nasty with me via emails at this point, so if I can avoid a confrontation with the designer and his assistant, I would rather take that route.

Do I first have to try to settle our dispute with the designer? Or maybe ask him directly for the money back? I doubt he's willing to do that, probably stating that the money we already gave will go to the time of designing. They argue that I have changed my mind on what I want, but I counter that they have never designed what I have wanted since the beginning.

Thanks in advance, I really really appreciate it!!


lexrj
Centurion Member
Centurion Member
 
Posts: 169
Joined: Fri Sep 14, 2012 12:59 pm
Location: San Diego

Postby lexrj » Thu Nov 14, 2013 5:38 pm

a.spa wrote:Hi,

My fiancee and I decided to have a custom-made ring, and we paid a deposit to a custom designer, but almost 9 months out, we have not been able to even finalize a design! Since the designer is now insisting that the design we want will incurr more cost, I want to kindly walk away from the transaction and get a refund on our deposit. My fiancee has a Visa cc, so if anyone knows how to go about gettting our money back, I would appreciate it. The designer's assistant has gotten nasty with me via emails at this point, so if I can avoid a confrontation with the designer and his assistant, I would rather take that route.

Do I first have to try to settle our dispute with the designer? Or maybe ask him directly for the money back? I doubt he's willing to do that, probably stating that the money we already gave will go to the time of designing. They argue that I have changed my mind on what I want, but I counter that they have never designed what I have wanted since the beginning.

Thanks in advance, I really really appreciate it!!


As far as I know VISA protection is for goods (certain goods are excluded) only, not services. Depending on the amount I'd go to small claims and/or social media if he decides not to work with you on some agreement.
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