SClay wrote:I've had nothing but excellent experience with Capital One. I've probably used their live chat 5+ times now and each time has been informative and right to the point. While most the answers are generic and I have a feeling they have a list of things to click if the customer asks X, from my experience Capital One has great customer service. That's from my experience though. It's unfortunate some people have these CSR's.
That's great, but you are clearly the exception. My own experience with them is as above, which is how I came up with that in the first place, and just like iHackerSix, when I called to close the 500 limit card that would probably never get a CLI, the rep was absolutely thrilled to close it. All it took was the word "close" and THAT they understand and jumped on that thing like a starving pit bull on a hot dog and it probably wasn't but 20 seconds later I heard the rep say in a cheerful voice that the account had been closed, and they had done their duty to their company by protecting Cap One against that onerous 500 dollar potential liability. Woo hoo, you could almost imagine the corks popping in the executive suite to celebrate that, shareholder value is looking up now!
Just for laughs sometime try calling them with anything out of the ordinary that isn't what is my statement cut off date or what is my credit limit or something obvious and sit back and enjoy. Make sure it's not a serious question as that would be very frustrating if you actually need an answer though.