MemberSince99 wrote:I tried to find a number to call, there wasn't one.
I make a habit of always finding and calling that number BEFORE making a purchase online. I just call and say "I would like to request a refund" and see what kind of response I get. If I can't reach someone or if they seem to try to make it difficult, I do not purchase. Period. It has kept me from having problems through the years.
I had one dispute that I won thanks to Amex. It was with a well-known (though small) company. They made an honest mistake and sent me the wrong item. They then wanted ME to pay for return shipping according to their policy. Nope. And Amex totally sided with me. Their policy was irrelevant. Amex actually refunded me MORE than the original charge to cover return shipping. I got a nasty phone call from the someone at the company, which I then also reported to Amex and they said they would take care of it, not to worry. That was teh last I heard from the company.
Another time there were outright fraudulent charges on my account (this time my visa). They were made by a well known gaming company...one of the biggest. I called the company to notify them of the fraud and that I was filing a complaint with the police and with my bank (which I did). The idiot on the phone actually threatened to "make (my) life a living hell" if I filed a police report or disputed the charges. Really? I contacted their corporate general counsel's office on Monday and let them know that their employee threatened me for doing reporting crime, which I was legally obligated to do. I asked for the employee's name so that I could report his crime to the police. They responded quickly, the charges were reversed, and, though they did not give me the employee's name citing privacy, they did tell me that if I filed a police report they would disclose the employee's name and I could get it off the police report for possible prosecution for threatening me. Making a threat over a phone line is a Federal crime and threatening to retaliate against someone for reporting a crime is obstruction of justice. It wasn't worth it of course but I bet that loser was looking for another job by the end of the day.
It's always best to keep yourself out of potentially problematic situations. But if you get in one, I have found that it pays to be aggressive and take no prisoners. You've got to be willing to take your lumps when you are wrong and to recognize when you are. But if you are right you will almost always win if you stand your ground. As soon as the other side escalates the problem to the level where the people have a brain and they realize they don't have a winning hand, they will cave just to make it go away.