Citi closed my credit card account for no valid reason

For just about anything you want to get off your chest about credit cards.
22 posts
commdiver
Gold Member
Gold Member
 
Posts: 35
Joined: Tue Nov 29, 2011 4:42 pm
Location: USA

Citi closed my credit card account for no valid reason

Postby commdiver » Fri Jun 07, 2013 6:47 pm

I am 22 years old. I opened my first credit card when I was 18. I have the following:

-BB&T Visa Signature (opened in 2009)
-Chase Freedom (opened in 2011)
-Chase Ink Cash (opened in 2013)
-Citi Forward (opened in 2011)
-Discover It (opened the More card in 2011, converted to It in 2013)
-Fidelity Investment Rewards American Express (opened in 2009)
-American Express Blue Cash (opened in 2009)

I have never missed a payment, always paid the balance off in full each month (except for once, where I carried a $200 balance), and have never had any trouble. I have been a responsible credit card holder.

I used to date a Russian girl who got me into Russian movies. I signed up for a trial for a website that legally streams Russian movies. Citi instantly declined the $2 international charge, so I used my Chase Freedom, which worked. Citi sent me an e-mail stating that they need to verify my information. I ignored it thinking it was not important.

Last week, Citi closed my account. I called, and the lady on the phone said that it was because of the international charge. She did say a new account was opened and a new card would be sent to me.

I called again today because I have not received my new card yet. The guy on the phone told me that all of my accounts were canceled. I asked to speak to his supervisor, who told me they were canceled because I never verified my information. The e-mail I got never threatened account closure or anything, which the supervisor claims it did.

The supervisor allowed me to apply for having my account reopened, which requires a credit check, salary information, etc. I highly doubt I will be approved because I recently opened that Chase Ink card and because I still have all of those hard pulls from 2011 on my record.

Do I have any recourse? I really liked the Forward's 5% cash back for Amazon.
Current credit cards:
American Express: Blue Cash Everyday, Fidelity Investment Rewards
Discover: It
MasterCard: Chase Ink Cash
Visa: BB&T Visa Signature, Capital One Business Platinum, Chase Freedom, Citi Forward


MemberSince99
Centurion Member
Centurion Member
 
Posts: 4913
Joined: Sun May 20, 2012 4:35 pm
Location: WI

Postby MemberSince99 » Fri Jun 07, 2013 7:04 pm

It's totally up to them if they say no, then no you have no recourse but to move on.

commdiver
Gold Member
Gold Member
 
Posts: 35
Joined: Tue Nov 29, 2011 4:42 pm
Location: USA

Postby commdiver » Fri Jun 07, 2013 7:21 pm

Is this normal, though? I am still not sure what exactly I did. They even opened up another account, told me they would send a new credit card, but today closed that one too (I never even received the second credit card).
Current credit cards:
American Express: Blue Cash Everyday, Fidelity Investment Rewards
Discover: It
MasterCard: Chase Ink Cash
Visa: BB&T Visa Signature, Capital One Business Platinum, Chase Freedom, Citi Forward

MemberSince99
Centurion Member
Centurion Member
 
Posts: 4913
Joined: Sun May 20, 2012 4:35 pm
Location: WI

Postby MemberSince99 » Fri Jun 07, 2013 7:49 pm

Who knows. Citi is weird. You can try to talk them into keeping it open, might as well go all the way to the executive office, but in the end it's their call.

Strange they would assume you got the email and not try to reach you by phone if it's THAT vital.

swipe_masta
Centurion Member
Centurion Member
 
Posts: 202
Joined: Tue Feb 19, 2013 5:22 pm
Location: USA

Postby swipe_masta » Fri Jun 07, 2013 11:41 pm

Ok so my question is, hypothetically speaking, if you reopened your acct, would you still have the 5x pts rewards? I know that some people who got the Forward as Citi was getting rid of it said that they didn't get the same rewards structure as what the Forward was suppose to offer. Ditto for those who apped for the student version... Something you def want to bring up to a csr's attention.

Also, as a general rule of thumb, always take legitimate notifications from any type of establishments that handles your money or bills seriously.

Bksuper
Centurion Member
Centurion Member
 
Posts: 257
Joined: Sun Oct 14, 2012 10:22 pm
Location: California

Postby Bksuper » Sat Jun 08, 2013 1:57 am

Citi seems to close accounts very easily. We should all take this as a lesson to be careful with our use of their products and not do anything to stir the waters; I know that my Forward is one of my most rewarding cards as its 5x points categories encompass a large percent of my CC spending, and have the least equivalent substitutes, so I really wouldn't want to see it closed on me.
Sole Ownership Cards:
1st Financial Bank Platinum Student Visa, $500 CL, Open Since 3/2012
Citi Forward Student Visa, $6k CL, Open Since 10/2012
Costco TrueEarnings Amex, $6k CL, Backdates to 1/2012
SallieMae Rewards Barclay Mastercard, $2.5k CL, Open Since 4/2013
Jointly Owned Cards (co-owner with mom, not AU, used and paid only by me):
Chase Amazon Rewards Visa Signature, $2k CL, Open Since 8/2012
US Bank Cash+ Visa Signature, $13.5k CL, Open Since 10/2012
Authorized User (Parents Pay/Use)
Costco TrueEarnings Amex $29.4k CL, AU since 11/2012

tanyasf
Centurion Member
Centurion Member
 
Posts: 101
Joined: Mon Mar 18, 2013 8:32 pm
Location: United States

Here

Postby tanyasf » Sat Jun 08, 2013 2:37 am

Dude , you never alone ,Fielity closed my account and added two HP still let my account stay closed , what can I said , poor man move over and take your business go some where else

tanyasf
Centurion Member
Centurion Member
 
Posts: 101
Joined: Mon Mar 18, 2013 8:32 pm
Location: United States

Postby tanyasf » Sat Jun 08, 2013 2:37 am

Btw , all of you cc very good . Except the BBT

MemberSince99
Centurion Member
Centurion Member
 
Posts: 4913
Joined: Sun May 20, 2012 4:35 pm
Location: WI

Postby MemberSince99 » Sat Jun 08, 2013 6:50 am

Bksuper wrote:Citi seems to close accounts very easily. We should all take this as a lesson to be careful with our use of their products and not do anything to stir the waters; I know that my Forward is one of my most rewarding cards as its 5x points categories encompass a large percent of my CC spending, and have the least equivalent substitutes, so I really wouldn't want to see it closed on me.


So basically you are saying we shouldn't run 5 times our income reported to them through vanilla reloads each month right?

Sorry couldn't resist! I did read of some guy on FICO complaining how they shut him down. Turns out that was exactly what he was doing, for the rewards money of course. Citi seems to frown on that practice, and in his case closed 10 (yes 10) accounts.

commdiver
Gold Member
Gold Member
 
Posts: 35
Joined: Tue Nov 29, 2011 4:42 pm
Location: USA

Postby commdiver » Sat Jun 08, 2013 5:51 pm

This is so silly. They got back to me today and told me "we cannot reopen you account because we closed it." I will call again later tonight.

I really need that 5% for Amazon :/
Current credit cards:
American Express: Blue Cash Everyday, Fidelity Investment Rewards
Discover: It
MasterCard: Chase Ink Cash
Visa: BB&T Visa Signature, Capital One Business Platinum, Chase Freedom, Citi Forward



Return to “General Credit Card Talk”

Who is online

Users browsing this forum: No registered users and 2 guests