Concierge Services

For just about anything you want to get off your chest about credit cards.
27 posts
im_mr_awesome
Centurion Member
Centurion Member
 
Posts: 179
Joined: Fri Apr 12, 2013 4:47 pm
Location: Indianapolis, IN

Concierge Services

Postby im_mr_awesome » Thu May 09, 2013 10:43 am

I know the Amex concierge service is the best, but what about the others?

I think my Discover it card has a concierge, and I know my Citi Diamond Preferred has one.

Does anyone have any experience with a concierge besides Amex? Are they worth bothering?
Scores on the mend...
FICO: 650 (Discover/TU, 6/23/2016)
Cards I Use Citi Double Cash, Chase Amazon, Capital One QuickSilver
Sock Drawer Discover IT, Citi Diamond Preferred, AE Visa, QuickSilver One, Walmart CC, CareCredit, CreditOne (keeping for history for now)
Short Goal Reach 680


User avatar
Z06Biker
Centurion Member
Centurion Member
 
Posts: 464
Joined: Fri Apr 12, 2013 5:39 pm
Location: Los Angeles

Postby Z06Biker » Thu May 09, 2013 3:29 pm

I've used my World Mastercard concierge service three times (once with Citi's Thankyou Preferred, once with Ameriprise Gold, and once with Barclays Arrival), and each time I was routed to a call-center in a developing nation. Wasn't so pleased.

I've also, for poops and grins, called both my Amex Platinum concierge and the Visa Sig concierge (via my United MileagePlus Club) one after another, to ask for romantic restaurant recommendations when I was last in Honolulu, HI. I asked them to email me their results.

Both came back with respectable choices, although Amex's were not only more extensive and of a higher echelon (which is what I requested), but also had a paragraph about each restaurant describing the decor, service and style of cuisine. The Visa Sig. concierge didn't provide this info.

I've never had Discover, but in my experience, out of Amex, Visa Sig and World MC, Amex wins.
AMEX: PRG Gold, Business Simply Cash, Business Costco, BCE.
Chase: United MileagePlus Club, Sapphire Preferred, Amazon Rewards
Barclaycard Arrival World Mastercard
HSBC Cash or Fly World Mastercard
USAA World Mastercard, USAA Platinum Mastercard
Wells Fargo Business Platinum
USC Credit Union Mastercard

agp
Centurion Member
Centurion Member
 
Posts: 709
Joined: Fri Apr 20, 2012 10:24 pm
Location: US&A

Postby agp » Thu May 09, 2013 7:04 pm

I've used all four major cards' concierges... Comparing them is like comparing which bowl of crap smells least bad. If you a concierge you can depend on, go to JPMorgan Palladium, or even better, Amex Centurion.

Main Card: Amex Platinum
For gas: Penfed Platinum Cash Rewards
For travel & dining: Chase Sapphire Preferred

User avatar
Z06Biker
Centurion Member
Centurion Member
 
Posts: 464
Joined: Fri Apr 12, 2013 5:39 pm
Location: Los Angeles

Postby Z06Biker » Thu May 09, 2013 9:00 pm

agp wrote:I've used all four major cards' concierges... Comparing them is like comparing which bowl of crap smells least bad. If you a concierge you can depend on, go to JPMorgan Palladium, or even better, Amex Centurion.


Well that's not a sweeping generalization now, is it? Telling someone to choose between 2 services available to the 1% is also about as helpful as a bowl of steaming crap.
AMEX: PRG Gold, Business Simply Cash, Business Costco, BCE.
Chase: United MileagePlus Club, Sapphire Preferred, Amazon Rewards
Barclaycard Arrival World Mastercard
HSBC Cash or Fly World Mastercard
USAA World Mastercard, USAA Platinum Mastercard
Wells Fargo Business Platinum
USC Credit Union Mastercard

User avatar
FastSRT8
Centurion Member
Centurion Member
 
Posts: 1454
Joined: Thu Apr 19, 2012 1:32 pm
Location: Canada

Postby FastSRT8 » Thu May 09, 2013 9:37 pm

I can personally vouch for centurion concierge. They always come thru and exceed my expectations. They know their stuff. Not just with North American requests but worldwide. I've asked for help/recommendation and was impressed.
Carpe diem quam minimum credula postero!

agp
Centurion Member
Centurion Member
 
Posts: 709
Joined: Fri Apr 20, 2012 10:24 pm
Location: US&A

Postby agp » Thu May 09, 2013 10:00 pm

Z06Biker wrote:Well that's not a sweeping generalization now, is it? Telling someone to choose between 2 services available to the 1% is also about as helpful as a bowl of steaming crap.


It is a sweeping generalization - it's justified, well-deserved, and true.

Main Card: Amex Platinum
For gas: Penfed Platinum Cash Rewards
For travel & dining: Chase Sapphire Preferred

User avatar
djrez4
Centurion Member
Centurion Member
 
Posts: 1468
Joined: Tue Jul 31, 2012 12:20 pm
Location: United States

Postby djrez4 » Thu May 09, 2013 10:02 pm

Z06Biker wrote:Well that's not a sweeping generalization now, is it? Telling someone to choose between 2 services available to the 1% is also about as helpful as a bowl of steaming crap.


Calm down, you two.

I pitted Visa Sig concierge against Amex Plat concierge tonight to book a last minute hotel room in a relatively small town that would take dogs. Both came up with the same answer (there was only one) in about the same amount of time, but Amex got it on the first try. Visa first suggested a place 15 miles away, which wasn't helpful at all.

Tentative point to Amex. I'll give them a bit more of a challenge next time.
[RIGHT][size=100]- Sapphire Preferred - Freedom - Ink - Platinum - Everyday Preferred -[/size]
[/RIGHT]

Robrus1
Centurion Member
Centurion Member
 
Posts: 797
Joined: Tue Oct 02, 2012 3:25 pm
Location: Texas

Postby Robrus1 » Fri May 10, 2013 8:14 am

Chase Sapphire Preferred concierge has been really great so far. I like the fact that when I call them I don't have to push a single button. I call, someone answers. Even with Amex Platinum the automated system wants you to enter your card number, etc. I have never gotten a foreign CSP rep, and they have always been super nice and helpful.
Amex Platinum
Amex BCP 21K
Amex SPG 5K
Barclaycard Arrival Plus WEMC 5K
Chase Sapphire Preferred 23.5K
Credit Union 10K
Discover IT 7.75K

User avatar
FastSRT8
Centurion Member
Centurion Member
 
Posts: 1454
Joined: Thu Apr 19, 2012 1:32 pm
Location: Canada

Postby FastSRT8 » Fri May 10, 2013 12:03 pm

No need to enter card number when I dial into my Amex concierge. I simply choose whether I want travel or concierge.

Easy as pie.

Results always outstanding.
Carpe diem quam minimum credula postero!

User avatar
Z06Biker
Centurion Member
Centurion Member
 
Posts: 464
Joined: Fri Apr 12, 2013 5:39 pm
Location: Los Angeles

Postby Z06Biker » Fri May 10, 2013 3:04 pm

FastSRT8 wrote:No need to enter card number when I dial into my Amex concierge. I simply choose whether I want travel or concierge.

Easy as pie.

Results always outstanding.


I remember reading an urban legend story somewhere that one Centurion cardholder requested the Egyptian Pyramids be shut down for a private party... Have you heard about this? Is this true?
AMEX: PRG Gold, Business Simply Cash, Business Costco, BCE.
Chase: United MileagePlus Club, Sapphire Preferred, Amazon Rewards
Barclaycard Arrival World Mastercard
HSBC Cash or Fly World Mastercard
USAA World Mastercard, USAA Platinum Mastercard
Wells Fargo Business Platinum
USC Credit Union Mastercard



Return to “General Credit Card Talk”

Who is online

Users browsing this forum: No registered users and 2 guests