Z06Biker wrote:I also suspect in it's the way the reps introduce themselves over the phone to whoever they are calling.
I'm sure that, "good evening, this is Jill _____ calling from American Express Platinum concierge on behalf of our client "Mr. Awesome" regarding..." goes a long way towards securing that VIP treatment.
This is so true.
I always flip a quick email to my concierge to make restaurant bookings for me (so practically 4-5 days a week) and every table, meal, experience is perfect.
I get the best tables, free perks (like champagne, free deserts, etc) and have the best service possible from the servers. Managers come and say hi and ask if everything is well and ask if I need anything else.
This always makes my dining partner sit in awe and wonder.
Nothing closes a deal or business pursuit better than that. Then ofcourse when you pull the card and pay...........