- Centurion Member
- Posts: 875
- Joined: Thu Apr 30, 2009 2:32 pm
- Location: Texas
Credit card companies seem to have short memories when it comes to living up to their end of promotions. Two personal instances:
Applied for Amex gold because first year free they offer 10,000 points after $500 spend. I spent the $500 in the first month but never got the points. Multiple calls and reps were never familiar with the promotion, didn't know anything about it, couldn't find that I was registered for it, etc. After complaint to BBB, I finally got a call from Amex today. They said they had no record of my qualifying for the promotion (bull!) but they were going to award points on my next statement for "goodwill."
Second case. Longtime Chase Freedom cardholder. In October they send me an e-mail saying that if I pay my auto/home insurance via automatic debit to card, they will give me a $15 statement credit. I registered for the reward, made the payment like I was supposed to, etc. Was supposed to get reward by July 15 but it never showed. Customer service rep doesn't know anything about the promotion. Just filed another complaint with the BBB and expect to have my $15 credit in about 2-3 months.
If you've experienced anything like this, don't let them get away with it. Make them live up to their end of the bargain. Even if it's just $15 they need to know that they can't get away with screwing people, especially not after taking all that government bailout money.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).
*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.