- Posts: 1
- Joined: Mon Feb 11, 2013 4:50 pm
- Location: san francisco, ca
So here’s my story tried and true.
Used a PayPalcard to pay for a real estate appraisal in July 2012. No problem. Then in November the same appraisal, US Bank, decided to charge me for a loan application fee for the July transaction. I told PayPal that I did not authorize the loan fee and unless US Bank can produce a document that says I did, then it’s a "not authorized charge."
PayPal investigates, and of course says, pay up. So on February 10, 2013, CBS 60 Minutes had a segment on this sort of thing. A little different, they focused on incorrect information in one’s credit report. But just as CBS discovered, there is almost no way to fix it, other than suing them. What was most interesting was the interview with former employees of these PO Box addresses in Florida, where they said they just log the appeals, but never, ever, respond to them.
And when I got my letter from my credit card, what is the response address? A PO Box in Florida.
I called customer service, in India. What a joke. What a disgrace to any company, any human being who believes in honesty and integrity. A 100% joke. But the problem is, the joke is on us!
So, we’re talking about $465. I paid it today, just to make sure they don’t put black mark on my credit report, and to give me time to figure out my next step. Oh, yes, I cancelled / closed my account. Never again for the their MasterCard.