Ripped off by US Bank and Paypal

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4 posts
ccresist
 
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Joined: Mon Feb 11, 2013 4:50 pm
Location: san francisco, ca

Ripped off by US Bank and Paypal

Postby ccresist » Mon Feb 11, 2013 5:08 pm

So here’s my story tried and true.

Used a PayPalcard to pay for a real estate appraisal in July 2012. No problem. Then in November the same appraisal, US Bank, decided to charge me for a loan application fee for the July transaction. I told PayPal that I did not authorize the loan fee and unless US Bank can produce a document that says I did, then it’s a "not authorized charge."

PayPal investigates, and of course says, pay up. So on February 10, 2013, CBS 60 Minutes had a segment on this sort of thing. A little different, they focused on incorrect information in one’s credit report. But just as CBS discovered, there is almost no way to fix it, other than suing them. What was most interesting was the interview with former employees of these PO Box addresses in Florida, where they said they just log the appeals, but never, ever, respond to them.

And when I got my letter from my credit card, what is the response address? A PO Box in Florida.

I called customer service, in India. What a joke. What a disgrace to any company, any human being who believes in honesty and integrity. A 100% joke. But the problem is, the joke is on us!

So, we’re talking about $465. I paid it today, just to make sure they don’t put black mark on my credit report, and to give me time to figure out my next step. Oh, yes, I cancelled / closed my account. Never again for the their MasterCard.

Any suggestions?


nishant
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Location: Chicago

Postby nishant » Tue Feb 12, 2013 7:45 pm

Small claims court is always an option for resolving issues which do not get resolved amicably.
You can contest your case yourself without need for an outside lawyer since you will be in a better position to present facts.

Sometimes, even a claim filing and a pre-trial can get enough attention for the defendent bank to settle out of court as the court often suggests.

MemberSince99
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Postby MemberSince99 » Wed Feb 13, 2013 8:24 am

It's going to be very difficult to say the least to sue them in small claims court, unless you live in FL.

If you do, or if you care to travel there to file and to come back for the hearing, you can give it a shot. For most of us that's not a viable option as it would cost us more than we could win.

Now the bottom line is, you got an appraisal so where the hell does a loan fee come into play? Was that just pulled out of thin air in a blatent attempt to screw you?

By the way, Paypal talks a great line about how "protected" you are when you use it, but my findings are you'll get screwed as often as not with them. I have personal experience to the tune of I kid you not thousands of dollars here. That's why I do not use it anymore. You're better off with a credit card than with Paypal in terms of disputes.

nishant
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Posts: 120
Joined: Wed Dec 19, 2012 10:07 am
Location: Chicago

Postby nishant » Thu Feb 14, 2013 10:55 pm

If small claims is not a viable option then file a complaint in your state's Department of Financial & Professional Regulation and follow up by phone once you file an online complaint.



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