Very upset with US Bank......

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3 posts
shoptalk01
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Very upset with US Bank......

Postby shoptalk01 » Tue Oct 16, 2012 4:45 am

Right now I'm very upset with US Bank, their system is so confusing who could possibly know where they are at? Okay, I set up online banking and sent a payment via an external checking account. I was having trouble, deleted the account and tried again, this resulted in a double payment. According to their website, payment posted to my account on 10/09/12. Several days later I log in and it's showing a credit balance of $174. Okay so I have a $300 limit, paid my account in full, so I should have $474 available that I can spend, right? So how is it that I spent $106.,47 and now only have $6.53 in available credit?

The payment was taken from my checking account and it appears it was credited to my balance due on my credit card, but the available credit was never reset. There is no indication they had a problem with my payment. By my calculations I should have $42 something to spend to bring my account to $0 but today my card was declined. When I called in to ask why I was informed that I only had $6.53 in available credit and that $8.37 I spent earlier on a burger already put me over my limit ---- what?

I logged back into my account and sure enough it's showing my available credit is $6.53. No doubt I'm going to be charged a $35 over the limit fee now and take another ding on my credit report.

I'm just fuming so much right now I'm ready to dump US Bank like a bad habit. My mom says I'm making too many mistakes and she's sending me to a credit counselor. Myself, I don't think the $300 credit limit is worth the problems it's caused and I don't need some counselor chewing my butt for being stupid and lecturing to me like I'm a 2 year old because some bank decided to make their online banking so confusing Einstein couldn't keep up with it.

Since I don't see that these cards have done anything for me, according to Credit Karma my score has actually went down since I got my cards, I'm looking for support in canceling what I've got and just doing without credit cards.


jeffysdad
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Postby jeffysdad » Tue Oct 16, 2012 6:05 am

I think you should call them and explain what happened and that you are a new account holder and they should waive any overdraft fees for goodwill.

You probably did not receive a credit balance from your additional deposit because they cut you a check for the overpay which you should receive in a few days. I bet that is what happened, but call and ask them.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.

shoptalk01
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Posts: 88
Joined: Thu Aug 02, 2012 1:18 am
Location: Nebraska

Postby shoptalk01 » Wed Oct 17, 2012 2:28 pm

This is a little messed up and hard to keep up with. I just got an answer from US Bank, okay when you make a payment online it takes 2 to 3 days to be credited to your account, I have a couple weeks to spare so I'm fine, payment went in on time. After that it takes 4 or 5 business days for them to restore your credit limit. Since this was my first payment with a secured card and it was from an external account, I guess they consider me a higher risk then someone who's been with them for years.

The idea was, I could have called my bank, said the payment was a mistake and my bank could have pulled back the entire amount that I paid. To make sure you won't be doing this, they wait until the payment clears and it's too late to have your bank pull the payment back to restore your limit. This creates more of a problem with a low credit limit than a high limit, let's say someone had a 10k limit but normally only charged 2k per month, you would never even notice. With a $300 limit and if I bought a pair of work boots costing $182, I would have a utilization of 60%, so I can't pay with my card, that's when you really notice little things.

Somehow they adjusted things for the over the limit since the payment had been made a few days previous and had been credited to the account and my account now shows a credit amount of $54.80 and my available credit is showing as $354.80. They said in the future I need to keep watching the available credit part for me credit limit to be restored. Also it was kind of reckless for me to order something online for $120 forgetting about the annual fee and another small purchase. The correct answer would have been for me to take cash from my bank account and purchase a prepaid card in order to purchase something online.

Now the good news is, I have $54.80 to spend on my US Bank card to bring my balance to $0.



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