Rank the card companies - your opinion

For just about anything you want to get off your chest about credit cards.
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MemberSince99
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Rank the card companies - your opinion

Postby MemberSince99 » Wed Jul 18, 2012 1:15 pm

Ok this is TOTALLY subjective (my opinion, based on actual dealings with the companies I list, no hearsay or what I read) but I would rank the ones I've dealt with as follows with explanations:

1. US Bank. American CS, very much prime, a strong new player with the Cash + card but has been around a while. They also have Elan Financial which is good but not quite in the same league.Cash + also gives you access to your free EX (FAKO) score.

2. Discover. Prime lender, great US CS, nice rewards though the caps can suck. Can be conservative in terms of limits and if you have two accounts you will need a different login for each one. Minor PITA overall fine lender. May not be accepted in some other countries but I can't vouch for that personally.

3. Chase. Prime lender, US CS that I've dealt with. Can be stingy with your limit and CLIs are almost always hard pulls but offers some great cards with great rewards programs.

4. FNBO. Another prime lender, good cards with conservative limits, no mobile device app. American CSRs but they do try to sell you their credit monitoring every time you call and incorrectly told me it was FICO scores you got instead of FAKO.

5. Amex. Prime lender, great selection of cards, competitive rewards, backdating, stands behind you if you get screwed, potential 3x CLI after 60 days on revolvers. On the downside increasingly outsourced CS making it hard to understand them with more mistakes made and can be quirky with approvals and in general with FRs. Not as widely accepted as the other issuers cards are. Used to easily be #1 in my opinion, but those days appear to be long gone now. Just an opinion again but if they brought back the CS and cleaned things up, they could be on top again, but it probably won't happen.

6. Elan Financial. Part of US Bank, not as prime but still US CS.

7. Barclays. Prime or close lender. Easy to recon if you are denied. Lots of cards to pick from. On the downside they tend to be paranoid if you open new accounts after getting a card wtih them and may CLD or close you down.

8. GE Not quite prime, but the best part of GE is other than a huge selection of cards is they give you automatic CLIs every 4 months if you PIF and use the card. I went trom 3000 to 5800 in 4 months with my Paypal Mastercard.

9. HSBC Subprime. Mediocre customer service. Now part of the Cap One family of cards that will never grow with you.

10. Capital One. Subprime (though they do also offer a few prime cards but primarily subprime lender). Nice mobile app, online site fine, Cash Rewards at 1.5% is not bad. Now for the negatives - HORRIBLE bottom of the barrel CS that makes Peggy look great, CLIs = once in your lifetime, uber conservative (as in to the far right of Hitler) lender with pathetic almost unusable credit limits (that will never grow). Once you can get better cards dump them and never look back you won't regret it.

11. First Premier: below subprime. Cards with annual fees equal to the credit limit. This is when you are desperate for credit and no one else will touch you except Credit One which may be even worse.

These are the ones I've personally had dealings with over the years and my ratings of them.


FutureBillionaire
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Postby FutureBillionaire » Wed Jul 18, 2012 1:23 pm

I've had cards with Bank of America. Their customer service is terrible, US or not, but they are very generous with their credit limits and have a few solid rewards cards.

Discover has awesome customer service, as does AMEX. I think Amex customer service varies based on the card that you have with them.

US Bank was stingy when I asked for a CLI. US Bank and Discover give awesome balance transfer deals.

Just my two cents.
Gas: Discover It, Penfed Platinum Rewards x2, Chase freedom, Citi TYP
Plane tickets: CSP
Groceries: AMEX BCP, Penfed Platinum Rewards,Citi TYP
Clothes: Express, Amex BCP, Discover IT
Amazon: Citi Forward, Cash +
Restaurants: Citi Forward, Chase Freedom, Discover IT, CSP
Hotels and other travel: Discover Escape, CSP
Movies: BofA travel rewards visa signature(fandango), Discover IT, Citi Forward, Freedom
Bars, clubs, tomfoolery: CSP, Citi Forward, Discover IT, Freedom
Balance transfers: Kroger 123 rewards
Bill Pay: Chase Ink Plus, Citi Forward
Everyday spending: Bofa Accelerated cash rewards amex, Discover Escape

MemberSince99
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Postby MemberSince99 » Wed Jul 18, 2012 1:23 pm

I forgot to add for Crapital One, they will hold your payment for days if not weeks after you pay them. This is especially annoying as they offer toy limits to begin with, making the card unusuable for half the month while they "protect" you. Oh sure you can call every time you make a payment and ask them to free up your funds.....what a PITA. Worth mentioning.

FutureBillionaire
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Postby FutureBillionaire » Wed Jul 18, 2012 1:26 pm

I also like the fact that you can change rewards programs with Discover at the click of a button. US Bank wouldn't let me convert my Kroger card to the Cash +.


Penfed has been very generous with limits with me and have awesome rewards cards. Penfed increased my limit for me without me even requesting it. They also let me add a card to my account based on the inquiry they used to increase my CLI, which helped me avoid a hard pull. Penfed also has easily redeemable rewards on the Cash rewards and platinum rewards cards. I love both of those cards.
Gas: Discover It, Penfed Platinum Rewards x2, Chase freedom, Citi TYP
Plane tickets: CSP
Groceries: AMEX BCP, Penfed Platinum Rewards,Citi TYP
Clothes: Express, Amex BCP, Discover IT
Amazon: Citi Forward, Cash +
Restaurants: Citi Forward, Chase Freedom, Discover IT, CSP
Hotels and other travel: Discover Escape, CSP
Movies: BofA travel rewards visa signature(fandango), Discover IT, Citi Forward, Freedom
Bars, clubs, tomfoolery: CSP, Citi Forward, Discover IT, Freedom
Balance transfers: Kroger 123 rewards
Bill Pay: Chase Ink Plus, Citi Forward
Everyday spending: Bofa Accelerated cash rewards amex, Discover Escape

MemberSince99
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Postby MemberSince99 » Wed Jul 18, 2012 1:47 pm

Maybe I should note that I've never had BofA or Citi cards (and thus can't comment on them). I've never app'd for BofA, and I have app'd for Citi but was denied after getting the infamous 10 to 14 notice every time without fail, usually on very trivial things they would not recon. (Like not carrying a revolving balance for example. I actually said so you think I should let 20 bucks hit and then try again, REALLY that's a big issue for you and was told yes, it is. They are about as flexible as an iron bar).

I'd be curious as to people's experience with some of the one off stuff, for example Fifth Third Bank. I got an offer in the mail from them last summer but just pitched it as it was hard to really find anything out about them.

jeffysdad
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Postby jeffysdad » Wed Jul 18, 2012 2:56 pm

The only ones I would deliberately avoid are CapitalOne, Citi, Barclays and HSBC, mainly because of an apparent high emphasis on offshore call centers, imo.

Chase, FIA Card Services, US Bank, Discover, Amex all provide at least adequate and sometimes very good customer service. IMO, Amex is no better than the rest of the pack, although their marketing would lead one to believe they are.

I've not had trouble getting decent credit lines from any of the above, although CapOne and Discover seem to be less generous.

Chase, Discover, FIA have the best websites, although none of the others are what I would call bad. I will note that I had lots of trouble with the Wells Fargo website when I had a store care they managed.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.

MemberSince99
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Postby MemberSince99 » Wed Jul 18, 2012 4:14 pm

To be honest I like the Amex website too.

US Bank isn't quite there. For every and I mean EVERY alert you set up you have to acknowledge their terms and conditions which is a HUGE PITA.

American
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Postby American » Wed Jul 18, 2012 6:34 pm

Alright, here are the ones I've dealt with:

1. Amex, Amex, Amex: best cards, best rewards, best customer service, backdating, apps, social coupons. They havent declined me on anything this year either card app or CLI. I always reach for Amex before anything.

2. Chase: they're stingy, hard pulling, and stubborn, but they have incredible awards, great cards, incredible bonuses, great apps, low APR, and have the best co-branded cards.

3. Barclaycard: they will work with you. However, boring and straightforward they are.

4. Citi: it's apparent; Citi is in it for the money and only the money. I got a call from debt collections recently for $4.27 over my CL. They have terrible CS, and the CS wants you to buy packages.

5. Crap-it-all Ton: theyre a sham. They won't do anything to make you stay or grow with you. Youre getting the barebones with them, and you're gonna have to accept it.
American Express '02: Platinum, Blue Cash Preferred 6k, SPG 2k, Delta Gold 1k
Barclaycard '11: Apple Financing Card 2.5k
Citi: Diamond Rewards 1.5k
Chase: Freedom 500
Discover '12: Discover IT 1.5k

agp
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Postby agp » Wed Jul 18, 2012 7:01 pm

Here's my rank...

Tied for 1. Chase - great cards, great rewards.
Tied for 1. American Express - great benefits, great buyer protection.

That's all that matters :)

Main Card: Amex Platinum
For gas: Penfed Platinum Cash Rewards
For travel & dining: Chase Sapphire Preferred

FutureBillionaire
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Postby FutureBillionaire » Wed Jul 18, 2012 8:49 pm

#Isnickered at the crap-it-all one phrase.
Gas: Discover It, Penfed Platinum Rewards x2, Chase freedom, Citi TYP
Plane tickets: CSP
Groceries: AMEX BCP, Penfed Platinum Rewards,Citi TYP
Clothes: Express, Amex BCP, Discover IT
Amazon: Citi Forward, Cash +
Restaurants: Citi Forward, Chase Freedom, Discover IT, CSP
Hotels and other travel: Discover Escape, CSP
Movies: BofA travel rewards visa signature(fandango), Discover IT, Citi Forward, Freedom
Bars, clubs, tomfoolery: CSP, Citi Forward, Discover IT, Freedom
Balance transfers: Kroger 123 rewards
Bill Pay: Chase Ink Plus, Citi Forward
Everyday spending: Bofa Accelerated cash rewards amex, Discover Escape



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