I have a suggestion. I would find it extremely helpful if a Pending Charges section was added to the Account History page in the credit card online banking. I know several others who would agree with my in this request, and it would definitely help make Citi's online banking more competitive with other banks' online services.
Thank you for your time.
Approximately 10 minutes after sending that, I was surprised to find that I had a response waiting for me in my messages. Pleasant surprise I thought. Then I read the response:
Citi wrote:Dear Valued Client,
We appreciate the opportunity to assist you. We regret any confusion or inconvenience.
We appreciate you taking the time to contact us with your suggestions and comments. They are a valuable resource and will help guide us as we continue to enhance our service. We have forwarded this information to the appropriate department for further consideration.
We understand that you are having difficulty viewing recent transactions from our website. This is because it takes up to 48 hours for Unbilled Activity to be transferred to your online statement. During this time, you will not be able to see your most recent Unbilled Activity online.
We apologize for this inconvenience. If you need immediate access to account information, please contact us at 1-800-950-5114. We are available 24/7. Outside the U.S., call collect at 605-335-2222.
We would also like to let you know about our free AutoPay program, which will automatically deduct payments from your designated checking or savings account each month. Your bill will be paid on time, every time. There are no checks to write, and no due dates to remember. To enroll online, please select Enroll in AutoPay from the Payments menu.
If you require further assistance please contact us at 1-800-347-4934. We are available 24 hours a day, 7 days a week. Outside the U.S., call collect at 605-335-2222.
We appreciate your business and value you as our customer.
Thank you for using our website.
Pretty disappointing huh. Certainly on the other end of the spectrum from what I'm used to with Discover. I just couldn't see Citi ever becoming my primary credit card issuer with this being the case.