- Centurion Member
- Posts: 538
- Joined: Fri Mar 09, 2012 9:29 am
- Location: San Francisco, CA
Most large companies have a group that answers when someone asks for the president/chairman etc. This group is usually made up of very experienced customer service reps who are given fairly wide latitude in dealing with issues. For example, a long time ago with Capital One I had a card that went into chargeback because I moved and somehow it was not canceled. When the annual fee came around months later, I had no idea and it wasn't paid and went into chargeoff eventually. A couple years later I saw it on my credit report and eventually called "the President's Office." One phone call to explain situation and she was able to get everything resolved including sending me letter for credit bureaus acknowledging their mistake.
Amex Centurion, Amex Platinum, Amex BCP 8k->24k (5/23/12), Amex TE 15k, Cap One 1.5% 15k->20k (8/7/13), CSP 25k, Chase Palladium 100k, Citibank AA 35k (AU), Firestone 1.8k->2.2k->2.4k (8/20/12), JFCU Jloc 30k, PenFed Plat Rewards 30k, SF Fire 30k, US Bank Cash+ 25k