Capital One CEO office called me

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andy1088
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Capital One CEO office called me

Postby andy1088 » Thu Apr 26, 2012 7:15 pm

They still did nothing for me, but I guess I should be happy they at least read my email. Still sucks they couldn't offer lower apr, credit line increase or a different card oh well. :(
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Discover IT-$2,500
Bank of America cash rewards-$2,000
Capital one newcomer rewards-$500


Moneytalks
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Postby Moneytalks » Thu Apr 26, 2012 9:03 pm

So how awkward was the call??
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FastSRT8
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Postby FastSRT8 » Thu Apr 26, 2012 9:23 pm

How do you know it was really the CEO and not some call centre in India
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andy1088
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Postby andy1088 » Thu Apr 26, 2012 10:00 pm

It was a tad bit awkward mostly because she couldn't do anything. Second I'm 99% sure it was the CEO's office because she knew the email inside and out knew what card i wanted etc plus she sounded American, no accent whatsoever. I mean I'm glad they took the time to call me, but sheesh if the CEO can't help who can?
My cards
Chase-Sapphire-$5,000 Freedom-$3,000, Amazon rewards-$700, Slate-$600
Citi- Diamond Preferred-$4,000, Thank you-$2,500
Discover IT-$2,500
Bank of America cash rewards-$2,000
Capital one newcomer rewards-$500

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FastSRT8
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Postby FastSRT8 » Fri Apr 27, 2012 12:35 am

Hard to believe the CEO can't do anything. Im thinking more along the lines that she didn't want to do anything to set a precedence. Look at that the late Steve Jobs did when he was the CEO of Apple. He was known to run the phone lines AND actually used his position to influence how his company is run from the ground up. He actually did do something. This leads me to conclude the CEO you talked to was simply too lazy or not willing to change the corporate culture.
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JCarter
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Postby JCarter » Fri Apr 27, 2012 1:21 am

FastSRT8 wrote:Hard to believe the CEO can't do anything. Im thinking more along the lines that she didn't want to do anything to set a precedence. Look at that the late Steve Jobs did when he was the CEO of Apple. He was known to run the phone lines AND actually used his position to influence how his company is run from the ground up. He actually did do something. This leads me to conclude the CEO you talked to was simply too lazy or not willing to change the corporate culture.


He did not speak to the CEO, but a special group which handles executive complaints out of Richmond, VA. They generally are decent to work with, but are highly limited (by oversight) in what they can do. Ask for a VP in your reply to them.

andy1088
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Postby andy1088 » Fri Apr 27, 2012 8:48 am

All I know is it was a waste of a call. What was the point of her calling if she couldn't do anything do for me? I guess I appreciate the effort, but when the CEO's office of a company calls you you expect results. It seems to me like talking to her was just as useless as talking to an account specialist same restrictions same bs etc. Well now I know not one person in the whole capital one company can help me or wants to help me.
My cards
Chase-Sapphire-$5,000 Freedom-$3,000, Amazon rewards-$700, Slate-$600
Citi- Diamond Preferred-$4,000, Thank you-$2,500
Discover IT-$2,500
Bank of America cash rewards-$2,000
Capital one newcomer rewards-$500

Crashem
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Postby Crashem » Fri Apr 27, 2012 8:53 am

Most large companies have a group that answers when someone asks for the president/chairman etc. This group is usually made up of very experienced customer service reps who are given fairly wide latitude in dealing with issues. For example, a long time ago with Capital One I had a card that went into chargeback because I moved and somehow it was not canceled. When the annual fee came around months later, I had no idea and it wasn't paid and went into chargeoff eventually. A couple years later I saw it on my credit report and eventually called "the President's Office." One phone call to explain situation and she was able to get everything resolved including sending me letter for credit bureaus acknowledging their mistake.
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andy1088
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Postby andy1088 » Fri Apr 27, 2012 9:10 am

Crashem wrote:Most large companies have a group that answers when someone asks for the president/chairman etc. This group is usually made up of very experienced customer service reps who are given fairly wide latitude in dealing with issues. For example, a long time ago with Capital One I had a card that went into chargeback because I moved and somehow it was not canceled. When the annual fee came around months later, I had no idea and it wasn't paid and went into chargeoff eventually. A couple years later I saw it on my credit report and eventually called "the President's Office." One phone call to explain situation and she was able to get everything resolved including sending me letter for credit bureaus acknowledging their mistake.


Glad to see they were able to help you. Unfortunately for me they couldn't do anything and this was the straw that broke the camel's back with Capital One. I haven't used my card since January or December and have no interest in using it. I'm very disappointed with APR, Rewards and Credit Line. The fact that she couldn't do ANYTHING to help me really bothered me.
My cards
Chase-Sapphire-$5,000 Freedom-$3,000, Amazon rewards-$700, Slate-$600
Citi- Diamond Preferred-$4,000, Thank you-$2,500
Discover IT-$2,500
Bank of America cash rewards-$2,000
Capital one newcomer rewards-$500

Moneytalks
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Postby Moneytalks » Fri Apr 27, 2012 10:36 am

andy1088 wrote:Glad to see they were able to help you. Unfortunately for me they couldn't do anything and this was the straw that broke the camel's back with Capital One. I haven't used my card since January or December and have no interest in using it. I'm very disappointed with APR, Rewards and Credit Line. The fact that she couldn't do ANYTHING to help me really bothered me.


And you have every right to be, but like the others said, I don't think the actual CEO called, since Richard Fairbank is the CEO...
Wallet: Amex BCE & Chase Freedom. (Credit Card dieting since 2014)



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