Capital One CEO office called me

For just about anything you want to get off your chest about credit cards.
27 posts
Moneytalks
Centurion Member
Centurion Member
 
Posts: 438
Joined: Sat Feb 04, 2012 8:22 pm
Location: United States

Postby Moneytalks » Tue May 01, 2012 10:34 am

andy1088 wrote:FYI, according to the woman I talked to yesterday she said the upper management (i.e. any vp or ceo) cannot call customers they are "too busy". She also told me there's nothing they can do for me. What a useless company -_-


Well there's your "answer" to your letter haha, sorry you had to go through all that..
Wallet: Amex BCE & Chase Freedom. (Credit Card dieting since 2014)


andy1088
Centurion Member
Centurion Member
 
Posts: 156
Joined: Wed Nov 30, 2011 8:23 pm
Location: New Jersey, United States

Postby andy1088 » Tue May 01, 2012 11:10 am

That was the response to my letter same woman, same result.. Completely disgusted with Capital One. Worst creditor I've ever had to deal with.
My cards
Chase-Sapphire-$5,000 Freedom-$3,000, Amazon rewards-$700, Slate-$600
Citi- Diamond Preferred-$4,000, Thank you-$2,500
Discover IT-$2,500
Bank of America cash rewards-$2,000
Capital one newcomer rewards-$500

DoingHomework
Centurion Member
Centurion Member
 
Posts: 707
Joined: Tue Sep 22, 2009 1:15 pm
Location: Arizona

Postby DoingHomework » Tue May 01, 2012 6:32 pm

JCarter wrote:Like I pointed out, you really should have gotten back in touch with the customer relations executive who contacted you and asked for a vice president. Re-emailing Mr. Fairbank will never get you anywhere, Mr. Fairbank is very unlikely to see your email, most executive email boxes are setup into a ticketing system and sorted out (Investor relations, Legal, Customer Service, Executive Assistant) before (and only if necessary) being sent to the executive.


Ditto!

The problem is that you just have a common gripe. The option for a customer like you is to walk away. Until you are ready to do that they will not waste any time with you.

If you call up and say yo wish to close your account then they might offer you something to retain you.

Also, for the record, email is the worst way to pursue something like this. I love email but it's just too easy. Anyone can throw together an email in a few minutes. If you want to demonstrate your seriousness then you write a letter and send it certified mail. It's not a requirement but it shows you are serious.

I've gotten excellent results over the years with well-crafted complaints and letters. But in the end you must be right, reasonable, and ready to walk away. It also helps to be a good customer in the eyes of the company. With a credit card you do that by either spending a lot or carrying a balance. If they are making money off you because you spend a lot but rarely carry a balance then they'll gladly lower your APR to keep you. If, on the other hand, they make their money from interest because you spend just a few thousand a year but carry a balance then cutting your APR is just throwing away money for them..

You can also go far if you catch them violating rules or something like that. Most companies actually try to follow rules but frequently make mistakes because of mistakes by employees, broken equipment, or other events. If you catch them in a situation like that and if you are skilled at "manipulating" the situation you can often turn it into an opportunity to get what you want, within reason.

I got a full year of internet access reimbursed over just a few hours of outage over several weeks. I've had the SVP of a major telecom call me and make major concessions after I caught them charging a fee that they had specifically agreed not to charge under a previous consent decree. My wife had the general counsel of a billion dollar company quite literally in tears. It can be done...if you know how to apply pressure and have the right ammunition.

andy1088
Centurion Member
Centurion Member
 
Posts: 156
Joined: Wed Nov 30, 2011 8:23 pm
Location: New Jersey, United States

Postby andy1088 » Tue May 01, 2012 9:26 pm

DoingHomework,

I've had similar situations to you and your wife. I got two free months of Cable due to them cutting my line off instead of my neighbor's and also have gotten numerous credits due to issues. The thing with Capital One is I've threatened to close the card a few times including with the executive office and all they said was "okay let's do it" of course I keep the card open because of it's age. Do you really think a certified mail letter would do the trick? I would think they would just throw it away or ignore it. I've asked multiple times to speak to Mr. Fairbank or a vice president and I was told they don't speak with customers directly (the second email prompted the same woman same result and I asked a few times to have him call me).
My cards
Chase-Sapphire-$5,000 Freedom-$3,000, Amazon rewards-$700, Slate-$600
Citi- Diamond Preferred-$4,000, Thank you-$2,500
Discover IT-$2,500
Bank of America cash rewards-$2,000
Capital one newcomer rewards-$500

bernhardtra
Gold Member
Gold Member
 
Posts: 26
Joined: Sun Nov 06, 2011 9:18 am
Location: Jacksonville

Postby bernhardtra » Fri Nov 16, 2012 8:01 pm

What was that email address? I would like to send them a polite email too... I really would like to send them an impolite email, but I will stick with a polite one.
EX 686 TU 690

Cap One $500 6/10 closed no CLI 7/12
Cap One $2000 9/10
Household $500 9/11
Merrick Bank $2800 10/07
Marathon $900 10/11
Bealls $950 10/11
Marathon Visa $2500 6/12 Yeah finally a good limit card!
Barclays Rewards MC $1500 8/12
Belks $800 8/12
Walmart $1000 8/12

kcarter609
Centurion Member
Centurion Member
 
Posts: 423
Joined: Thu Aug 09, 2012 7:54 am
Location: VA

Postby kcarter609 » Fri Nov 16, 2012 8:13 pm

I can't wait to cancel my starter credit card with Capital One in January. They really are a worthless company.

Active Cards:
Chase Freedom 10+10 Visa Signature ($9k Limit - 8/2012)
Chase Sapphire Preferred ($10k Limit - 2/2013)
Chase Ink Plus ($7k Limit - 2/2013)
Discover IT ($9.5k Limit - 10/2012)
AMEX Zync (No Pre-set Limit - 1/2010)
AMEX Blue Cash Everyday ($20k Limit - 1/2013 - Backdate to 1/2010)

MemberSince99
Centurion Member
Centurion Member
 
Posts: 4913
Joined: Sun May 20, 2012 4:35 pm
Location: WI

Postby MemberSince99 » Sat Nov 17, 2012 5:31 pm

They really aren't the WORST (though they are pretty bad) - try First Premier sometime their barrage of fees makes Capital One look like a bargain. And they aren't entirely worthless - if you are just starting out, or are rebuilding, they do fill a role, and sadly, they fill that role the best of any company out there. Once you are in a better place, I completely agree that they are worthless and once you've moved on to better, you should dump them and hopefully never look back again. KCarter you've for sure reached that point with your cards they are simply what Cap One NEVER will or could be. Congrats!



Return to “General Credit Card Talk”

Who is online

Users browsing this forum: No registered users and 2 guests