- Centurion Member
- Posts: 156
- Joined: Wed Nov 30, 2011 8:23 pm
- Location: New Jersey, United States
I know the CEO didn't call me I said CEO office. What do you think I should do FastSRT8? Re-email and explain my disgust with the CEO office? I don't know how to escalate it further, but would love to.
Edit: This is what I sent him lets see what happens.
I received a call Thursday April 26th at approximately 5:30 PM from a female representative who said she was from the CEO's office. While I appreciated her call the fact that she could NOT do anything to resolve my problems further creates a rift between me and Capital One. As I've told you in the last e-mail I have done nothing but make perfect payments, keep my balance low and been an excellent customer on two different accounts. I am disgusted that even escalating this issue to you could not fix my problem. Is it so much to ask for a better card with better rewards or for a higher credit line? Why is it that Discover a company I had no relationship with 5 months ago gave me 0% apr for 12 months and fixed that issue within ten minutes of calling? Why, also is it that they extended my credit line only 4 months into having my account? It bothers me immensely that companies I have been an excellent customer for with TWO different cards for over a year can do nothing to help me. This is my last chance to give Capital One a fair shot at helping me. I would like a call back from you directly or the Vice President of the company because I am sick of "no" people and for once would like to hear a yes.
Chase-Sapphire-$5,000 Freedom-$3,000, Amazon rewards-$700, Slate-$600
Citi- Diamond Preferred-$4,000, Thank you-$2,500
Bank of America cash rewards-$2,000
Capital one newcomer rewards-$500