Capital One CEO office called me

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FastSRT8
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Postby FastSRT8 » Fri Apr 27, 2012 11:21 am

andy1088 wrote:All I know is it was a waste of a call. What was the point of her calling if she couldn't do anything do for me? I guess I appreciate the effort, but when the CEO's office of a company calls you you expect results. It seems to me like talking to her was just as useless as talking to an account specialist same restrictions same bs etc. Well now I know not one person in the whole capital one company can help me or wants to help me.


I believe they do this in an attempt to diffuse the situation. 90% of the time I am sure it does. You just have to keep escalating the issue if you want. Most just give up and let it go.... which is what they want to see.
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andy1088
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Postby andy1088 » Fri Apr 27, 2012 3:23 pm

I know the CEO didn't call me I said CEO office. What do you think I should do FastSRT8? Re-email and explain my disgust with the CEO office? I don't know how to escalate it further, but would love to.
Edit: This is what I sent him lets see what happens.

Mr. Fairbank,

I received a call Thursday April 26th at approximately 5:30 PM from a female representative who said she was from the CEO's office. While I appreciated her call the fact that she could NOT do anything to resolve my problems further creates a rift between me and Capital One. As I've told you in the last e-mail I have done nothing but make perfect payments, keep my balance low and been an excellent customer on two different accounts. I am disgusted that even escalating this issue to you could not fix my problem. Is it so much to ask for a better card with better rewards or for a higher credit line? Why is it that Discover a company I had no relationship with 5 months ago gave me 0% apr for 12 months and fixed that issue within ten minutes of calling? Why, also is it that they extended my credit line only 4 months into having my account? It bothers me immensely that companies I have been an excellent customer for with TWO different cards for over a year can do nothing to help me. This is my last chance to give Capital One a fair shot at helping me. I would like a call back from you directly or the Vice President of the company because I am sick of "no" people and for once would like to hear a yes.
My cards
Chase-Sapphire-$5,000 Freedom-$3,000, Amazon rewards-$700, Slate-$600
Citi- Diamond Preferred-$4,000, Thank you-$2,500
Discover IT-$2,500
Bank of America cash rewards-$2,000
Capital one newcomer rewards-$500

Moneytalks
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Postby Moneytalks » Fri Apr 27, 2012 6:23 pm

andy1088 wrote:I know the CEO didn't call me I said CEO office. What do you think I should do FastSRT8? Re-email and explain my disgust with the CEO office? I don't know how to escalate it further, but would love to.
Edit: This is what I sent him lets see what happens.

Mr. Fairbank,

I received a call Thursday April 26th at approximately 5:30 PM from a female representative who said she was from the CEO's office. While I appreciated her call the fact that she could NOT do anything to resolve my problems further creates a rift between me and Capital One. As I've told you in the last e-mail I have done nothing but make perfect payments, keep my balance low and been an excellent customer on two different accounts. I am disgusted that even escalating this issue to you could not fix my problem. Is it so much to ask for a better card with better rewards or for a higher credit line? Why is it that Discover a company I had no relationship with 5 months ago gave me 0% apr for 12 months and fixed that issue within ten minutes of calling? Why, also is it that they extended my credit line only 4 months into having my account? It bothers me immensely that companies I have been an excellent customer for with TWO different cards for over a year can do nothing to help me. This is my last chance to give Capital One a fair shot at helping me. I would like a call back from you directly or the Vice President of the company because I am sick of "no" people and for once would like to hear a yes.


Very good letter! Well written! If I were him, I would definitely call back
Wallet: Amex BCE & Chase Freedom. (Credit Card dieting since 2014)

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InCreditWeTrust
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Postby InCreditWeTrust » Fri Apr 27, 2012 6:30 pm

It was simply a courtesy call, to keep you as a customer to make you feel significant and valued. Of course, the CEO Office can take action and appease your request if there was actual will for it.

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Postby JCarter » Fri Apr 27, 2012 6:42 pm

andy1088 wrote:I know the CEO didn't call me I said CEO office. What do you think I should do FastSRT8? Re-email and explain my disgust with the CEO office? I don't know how to escalate it further, but would love to.
Edit: This is what I sent him lets see what happens.

Mr. Fairbank,

I received a call Thursday April 26th at approximately 5:30 PM from a female representative who said she was from the CEO's office. While I appreciated her call the fact that she could NOT do anything to resolve my problems further creates a rift between me and Capital One. As I've told you in the last e-mail I have done nothing but make perfect payments, keep my balance low and been an excellent customer on two different accounts. I am disgusted that even escalating this issue to you could not fix my problem. Is it so much to ask for a better card with better rewards or for a higher credit line? Why is it that Discover a company I had no relationship with 5 months ago gave me 0% apr for 12 months and fixed that issue within ten minutes of calling? Why, also is it that they extended my credit line only 4 months into having my account? It bothers me immensely that companies I have been an excellent customer for with TWO different cards for over a year can do nothing to help me. This is my last chance to give Capital One a fair shot at helping me. I would like a call back from you directly or the Vice President of the company because I am sick of "no" people and for once would like to hear a yes.


You want "A" vice president, not "the" vice president. Capital One has a few thousand Vice Presidents. Typical titles in the banking industry are First Vice President, Associate Vice President, Assistant Vice President, Vice President, Senior Vice President, Executive Vice President.

Moneytalks
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Postby Moneytalks » Fri Apr 27, 2012 10:24 pm

JCarter wrote:You want "A" vice president, not "the" vice president. Capital One has a few thousand Vice Presidents. Typical titles in the banking industry are First Vice President, Associate Vice President, Assistant Vice President, Vice President, Senior Vice President, Executive Vice President.


Should have had JCarter look over it before you sent it lol!
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andy1088
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Postby andy1088 » Sat Apr 28, 2012 9:35 am

Is it really that big of a deal? I sent the email with the indication that i want someone of significant power to call me. I'm sick of Capital One's terrible service and want someone to actually help me for once!
My cards
Chase-Sapphire-$5,000 Freedom-$3,000, Amazon rewards-$700, Slate-$600
Citi- Diamond Preferred-$4,000, Thank you-$2,500
Discover IT-$2,500
Bank of America cash rewards-$2,000
Capital one newcomer rewards-$500

JCarter
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Postby JCarter » Sat Apr 28, 2012 11:35 am

andy1088 wrote:Is it really that big of a deal? I sent the email with the indication that i want someone of significant power to call me. I'm sick of Capital One's terrible service and want someone to actually help me for once!


Of course it is that big of a deal. A comma in the wrong place can make a world of difference legally, or as my son likes to say: "Lets eat grandma!" and "Let's eat, Grandma!".

Like I pointed out, you really should have gotten back in touch with the customer relations executive who contacted you and asked for a vice president. Re-emailing Mr. Fairbank will never get you anywhere, Mr. Fairbank is very unlikely to see your email, most executive email boxes are setup into a ticketing system and sorted out (Investor relations, Legal, Customer Service, Executive Assistant) before (and only if necessary) being sent to the executive.

Moneytalks
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Postby Moneytalks » Sat Apr 28, 2012 11:41 am

JCarter wrote:Of course it is that big of a deal. A comma in the wrong place can make a world of difference legally, or as my son likes to say: "Lets eat grandma!" and "Let's eat, Grandma!".

Like I pointed out, you really should have gotten back in touch with the customer relations executive who contacted you and asked for a vice president. Re-emailing Mr. Fairbank will never get you anywhere, Mr. Fairbank is very unlikely to see your email, most executive email boxes are setup into a ticketing system and sorted out (Investor relations, Legal, Customer Service, Executive Assistant) before (and only if necessary) being sent to the executive.


He could always take a "field trip" to the corp. office and make an appointment or something haha
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andy1088
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Postby andy1088 » Tue May 01, 2012 9:06 am

FYI, according to the woman I talked to yesterday she said the upper management (i.e. any vp or ceo) cannot call customers they are "too busy". She also told me there's nothing they can do for me. What a useless company -_-
My cards
Chase-Sapphire-$5,000 Freedom-$3,000, Amazon rewards-$700, Slate-$600
Citi- Diamond Preferred-$4,000, Thank you-$2,500
Discover IT-$2,500
Bank of America cash rewards-$2,000
Capital one newcomer rewards-$500



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