Grounds for a dispute?

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superock
 
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Grounds for a dispute?

Postby superock » Thu Jan 15, 2009 7:57 am

Hi Everyone, I hope you guys could give me some insight on my situation here.

A week ago I booked a cottage for my friends and I to stay at this coming weekend. I spoke to the company representative over the phone and they requested that I put down a 40% deposit for the cottage. I agreed and gave them my necessary information.

Fast forward a week, turns out some people don't have the funds to stay at the cottage so we decided to cancel it all together. I call up the company and I told them that I would like to cancel my reservation and would like to have my deposit back. They tell me that's not possible, for me to receive a full refund of my deposit I need to notify them 30 days before the check-in date. Well I told them that is absurd because I only booked the cottage last week which therefore would mean the minute I gave them my credit card information I would no longer receive a refund on my deposit.

The person I initially spoke to did not disclose that minor detail to me because if they did then I definitely would have thought twice before I decided to put down a 40% deposit ($800). Now I am wondering if this is enough grounds to file a dispute with my credit card company? Any help would be greatly appreciated.

Thanks


magyar1045
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Postby magyar1045 » Thu Jan 15, 2009 8:47 am

Yes - definitely dispute the charge with your ccc.

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Mogul of Pineapples
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How to dispute a credit card charge-

Postby Mogul of Pineapples » Thu Jan 15, 2009 3:07 pm

Let me play devil's advocate for a minute in anticipation of what I think they will say back: The deposit was non-refundable and by paying it you were guaranteed the cottage for those days.

Then the problem comes with the fact that you were only partially paying for the "purchase" here since your friends would be chipping in. So you need to make clear that this is 100% your money that you paid for the deposit.

The right way to dispute this would be exactly what you said: They did not tell you the deposit was non-refundable, they did not disclose to you (verbally, written, or otherwise) the terms of this agreement when you paid the deposit. I would think this should be your way out of it. After all, how can there be an agreement between two parties when one party didn't disclose the details of the agreement?
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bikermike
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Postby bikermike » Thu Jan 15, 2009 6:45 pm

If they didn't tell you it wasn't nonrefundable then stand firm and don't budge. File it as a fraudulent charge if the dispute doesn't work because that is what they are doing to you is fraud.

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fffresh
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Postby fffresh » Fri Jan 16, 2009 11:54 pm

If they did not disclose that this deposit would be forfeited in the event of a cancelation then yes- you can dispute and the ruling should be in your favor.

magyar1045
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Postby magyar1045 » Sat Jan 17, 2009 1:15 pm

The credit card company will probably reverse the charge once you file a dispute with them. They want to keep you happy especially if you are a long time/good card holder and have never disputed anything in the past.

amer191
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Postby amer191 » Sun Jan 18, 2009 6:26 pm

I would dispute this in a heartbeat. How dare they try and steal your money like that.



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