My credit card company did not close my credit card account when I asked them to and months later an yearly renewal charge went through on the credit card and then I received notification of the amount due.
When I called in to inquire, they acknowledged I had requested the account to be closed, but the request was never processed. They furthermore said that the charge is valid as I should have contacted the merchant and cancelled the renewal.
I understand that I should cancel the renewal charge with the merchant, however this being a yearly renewal, it didn't occur to me to call and cancel. Had the account been closed as requested the merchant would have called me and I would've cancelled services with them since I no longer use the services they offer (computer virus protection).
I want the credit card company to zero out my account since this charge should've never gone through since I requested this account to be closed 5-6 months prior to this charge.
What do you think, should the credit card company be held responsible?