- Centurion Member
- Posts: 3955
- Joined: Thu May 08, 2014 7:42 pm
- Location: United States
This is an interesting chart I found a few days ago:http://www.creditcards.com/credit-card-news/card-complaint-data-cfpb-1282.php
It shows Amex as having the fewest complaints, followed (not that closely) by US Bank, Chase, and Discover. BofA, Citi, and CO are a bit worse.
Wells Fargo, Merrill Lynch, and a few others are not included.
The data are in the number of complaints per $1 billion of transactions in 2012. The disparities are pretty big. There are some mitigating factors, though. CO cardholders generally have lower spending than Amex ones, so $1 billion in CO spending is spread out over a lot more people, increasing the potential for complaints.
Keeping indefinitely: IHG, SchwabPlat, CSP, Discover, Freedom, ED, BCE, Hyatt
May close or PC: Prestige, Arrival, BrooksBros
AA Platinum converting into Costco
Might add: Proper business card, CSR, Ritz, Delta Gold, First Tech
Letting new accounts cool off since May