attrapereves wrote:I've had good luck with Chase and Discover customer service. Discover has been good to me with credit limit increases. Amex has good CS, but they refuse to give me a limit increase.
Multi-Purpose wrote:Besides American Express, Diners Club is known for exceptional customer service. The drawback is they only offer two cards and both carry an annual fee.
CarefulBuilder14 wrote:This is an interesting chart I found a few days ago:
It shows Amex as having the fewest complaints, followed (not that closely) by US Bank, Chase, and Discover. BofA, Citi, and CO are a bit worse.
Wells Fargo, Merrill Lynch, and a few others are not included.
The data are in the number of complaints per $1 billion of transactions in 2012. The disparities are pretty big. There are some mitigating factors, though. CO cardholders generally have lower spending than Amex ones, so $1 billion in CO spending is spread out over a lot more people, increasing the potential for complaints.
indianamom wrote:Which company is known to treat its customers the fairest? I don't understand. I thought customers should come first. We are no different than customers of a restaurant or a store. The banks that don't treat us good should try and remember this.