who is the best credit card company?

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Postby notcool » Thu Jul 10, 2014 2:02 pm

I wonder how much of this has to do with credit card company's practices and how much has to do with the clientele the issuer services.

For instance, AMEX seems to have a clientele with a higher credit score. I dare suggest AMEX customers are highly likely to pay their bill on time, and thus not get hit with various penalties.

CapOne deals with a good amount of customers who have weak credit. I wonder, then, if CapOne has more late payments, thus applies more penalty APRs and the like, and customers get ticked off at the company when it wants to get paid. Likewise, some CapOne customers may be "new to credit" and thus more likely to screw up because they don't know what to do.

And, in return, the companies may be more likely to treat customers differently. An AMEX customer with a high credit score and a perfect payment history for 10 years pays in full, but two days late. AMEX might be more willing to waive the penalties than CapOne who has a customer with 8 months experience with Cap One, who has a bankruptcy on their report, and who has never paid a single bill in full. AMEX might see its customer as merely having forgotten to pay while CapOne might fear that its customer can't afford to pay (but may still want to run up additional charges on the card....).

I'm not really sure. Anyway, its speculation but interesting.

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Postby nismoZtuner » Thu Jul 10, 2014 2:08 pm

attrapereves wrote:I've had good luck with Chase and Discover customer service. Discover has been good to me with credit limit increases. Amex has good CS, but they refuse to give me a limit increase.

those bastards (south park accent) hahah

They have given my friend two CLIs while they havent given me not a single one, i have a higher score and more history compared to him but whatever- Amex has been good to me they have given me one so all is good! -as long as he doesnt get one haha
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Postby CarefulBuilder14 » Thu Jul 10, 2014 2:47 pm

The clientele definitely has some role.

I was a bit surprised to see that Citi go so many complaints.

I've been satisfied with how Chase, Discover, and Amex have treated me. I don't use Discover as much, but their American CSRs are quite helpful.
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Postby Snowman » Thu Jul 10, 2014 8:55 pm

Best customer service is easily Discover. However, Discover is stingy so most of my spend goes on my AMEX and Chase cards.
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Postby thom02099 » Thu Jul 10, 2014 9:46 pm

Multi-Purpose wrote:Besides American Express, Diners Club is known for exceptional customer service. The drawback is they only offer two cards and both carry an annual fee.

Is Diners Club and/or Carte Blanche available again in the USA? I was under the impression that they had stopped accepting new cardholders in 2007.
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Postby supercoolman » Fri Jul 11, 2014 1:06 am

CarefulBuilder14 wrote:This is an interesting chart I found a few days ago:


It shows Amex as having the fewest complaints, followed (not that closely) by US Bank, Chase, and Discover. BofA, Citi, and CO are a bit worse.

Wells Fargo, Merrill Lynch, and a few others are not included.

The data are in the number of complaints per $1 billion of transactions in 2012. The disparities are pretty big. There are some mitigating factors, though. CO cardholders generally have lower spending than Amex ones, so $1 billion in CO spending is spread out over a lot more people, increasing the potential for complaints.

I'm surprised BoA is not at the top. I once opened BoA account, then closed within a month due to their incapable/stupid/know-nothing Banking representatives in two branches.

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Postby takeshi » Sat Jul 12, 2014 9:05 am

indianamom wrote:Which company is known to treat its customers the fairest? I don't understand. I thought customers should come first. We are no different than customers of a restaurant or a store. The banks that don't treat us good should try and remember this.

You can look at the stats on complaints but that doesn't necessarily mean that you'll have absolutely no problems with companies with fewer complaints. Also, you can find complaints about any company if you look hard enough. Use whatever works for you versus relying on generalizations about what is "best". I've had no problems with my creditors or I wouldn't use them.

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Postby MemberSince99 » Sat Jul 12, 2014 1:48 pm

Takeshi you are right. Personally the ones I found to be sorely lacking in customer service were Cap One (no surprise there) and Barclays. Barclays was a mixed bag - you might get someone totally clueless or someone really good and you just never knew until you reached a human being. Just my experience. Discover and FNBO and US Bank were all US based, as was support for the CSP, and I got no clueless people calling these. But it's always YMMV I just agree Discover was the best I dealt with as far as the customer support.

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