- Centurion Member
- Posts: 875
- Joined: Thu Apr 30, 2009 2:32 pm
- Location: Texas
My experience with Chase overall has been good with a few issues here and there; all of them resolved. While Sapphire offers enhanced customer service over their other cards, Sapphire rewards are not as generous as Chase Freedom. Sapphire pays 1% on everything; that's it. Freedom offers the opportunity to earn 5% on certain purchases in rotating categories subject to caps. Customer service with Freedom is not as good but is acceptable, imo.
Discover is known to be very good with customer service, using U.S. call centers, like Chase Sapphire. I've also had very good experiences with FIA card services (Fidelity Amex); whenever I've called during business hours I've gotten a U.S. call center.
American Express is another option, such as one of their Blue cards, but imo their customer service, while generally very good, is overrated.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).
*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.