Credit Card Surcharges?

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Mogul of Pineapples
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Credit Card Surcharges?

Postby Mogul of Pineapples » Sun Sep 07, 2008 1:20 am

I frequently order delivery from this Italian restaurant in my neighborhood because they deliver late up to 3 am and are the same price as food from the grocery store. I've been doing it for years.

Today I find out they have been charging me a $2 surcharge for credit card use. There's no way this can be allowed. I know the credit cards say merchants can do a "cash discount" for cash payments, but that has to be a discount off the normal price. They aren't allowed to charge more for credit on top of the normal price.

Anyway I won't be buying from this place anytime soon. I think this is worse than the credit card minimum purchase scam because at least then they are telling you upfront they're breaking the rules. With this so called surcharge they never even told me they were charging it. The receipts were those old fashioned cash register ones that just had the total. I never noticed the extra $2 since I would order several items to last me a couple days so when the total sounded about right I had no reason to question it. I was wrong about that.
Disclosure: I am a moderator/paid staff of this site, which does have advertising relationships with some credit cards that are discussed and linked to. Regardless, anything I say is my honest opinion.

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magyar1045
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Postby magyar1045 » Sun Sep 07, 2008 7:48 am

Are you sure that it is a credit card surcharge, and not just s delivery charge? Look at the gas prices.

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fffresh
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Postby fffresh » Sun Sep 07, 2008 6:04 pm

Yes this is probably the delivery charge, not a credit card surcharge.

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Mogul of Pineapples
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Postby Mogul of Pineapples » Sun Sep 07, 2008 9:59 pm

No guys this is a credit card surcharge - they told me. They already charge another fee for delivery. Like I said the reason I didn't notice before was because I would order 2 or 3 days worth of food at once and the menu I have has outdated prices sometimes off by a buck or two.

I mean if I add up every time they've done this the last few years that is hundreds of dollars I've overpaid. How should I go about dealing with this? This charge is not printed on the menu anywhere. I should probably report it to them anonymously to Visa/Mastercard/American Express, but for all this money I was scammed in the past, do you think I should burn bridges with them and do something about it?
Disclosure: I am a moderator/paid staff of this site, which does have advertising relationships with some credit cards that are discussed and linked to. Regardless, anything I say is my honest opinion.

Current Cards:
American Express: Blue Cash, Simply Cash Bank of America: WorldPoints Platinum Plus Chase: Amazon, British Airways, Cash Plus Rewards, Freedom, Ink Cash Citi: Thank You Premier, Dividend Platinum Select Discover: More
Primary Everyday Card: American Express Blue Cash
Primary Travel Card: Chase Sapphire Preferred

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Postby Multi-Purpose » Mon Sep 08, 2008 12:58 am

GET YOUR MONEY BACK!

if they didnt tell you they were charging you this and it wasn't printed on their menu AND it was against every major credit card's merchant policies, I think you deserve your $$$$$$ back.
[font=Comic Sans MS]Change will not come if we wait for some other person or some other time. We are the ones we've been waiting for. We are the change that we seek.
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AnthonyBarone
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Postby AnthonyBarone » Mon Sep 08, 2008 10:39 am

Look let me be honest with you buddy. You plan on eating there again don't even think about complaining. They will spit in your sauce and piss in your pasta guaranteed. My Uncle Frankie has a hole in the wall joint and they do that kind of crap whenever someone pisses them off. Don't do it.

But if you ain't eating there ever again then do whatever the heck you want. But be sure about it once you complain there's no going back.

I dont know how the reprorting to the credit cards goes about. I mean I know theres some 800 line you dial and give your complaint but I don't know if it's anonymous or not. And then if you were already bitching to this restaurant about the surcharge and they get a phone call from Visa about it they are going to know who reported it anyway.

Whatever you do buddy good luck.

magyar1045
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Postby magyar1045 » Mon Sep 08, 2008 11:04 am

I think what you should do is go inside the joint, order something and pay with a credit card..If something looks funky about the total price other than the cost of the order plus tax confront them. If they say anything about a credit card surcharge ask them "what TF is that, and why TF are you charging me extra for using a cc?"

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Mogul of Pineapples
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Postby Mogul of Pineapples » Tue Sep 09, 2008 4:51 pm

The thing is I do like the food and they are cheap so I'm not sure if I should do anything. I called Visa 911 and the one for Mastercard and reported them. It would be pretty time intensive to put together a figure of the money they would charged over the years. Sometimes I put it on my debit card and I never saved receipts.

I don't know I'll think about it the rest of the week and decide if I want to do anything else. If I do I'm going to need to find a new place to get cheap good food.
Disclosure: I am a moderator/paid staff of this site, which does have advertising relationships with some credit cards that are discussed and linked to. Regardless, anything I say is my honest opinion.

Current Cards:
American Express: Blue Cash, Simply Cash Bank of America: WorldPoints Platinum Plus Chase: Amazon, British Airways, Cash Plus Rewards, Freedom, Ink Cash Citi: Thank You Premier, Dividend Platinum Select Discover: More
Primary Everyday Card: American Express Blue Cash
Primary Travel Card: Chase Sapphire Preferred



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