American Express Rates Highest In Customer Satisfaction

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Mogul of Pineapples
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American Express Rates Highest In Customer Satisfaction

Postby Mogul of Pineapples » Wed Sep 03, 2008 10:25 am

J.D. Power took a poll of 7000+ credit card users and American Express ranked highest for the second year in a row. Discover was second and these were the only two that ranked "above average" for the industry.

Chase was #4, Citi was #7, and Bank of America was #9. The press release was only a summary maybe someone can dig up the full results and post them too? Would be interesting to see where everyone else stood in the rankings.

Here is the Reuters press article on it but it's only a couple paragraphs long:

American Express tops credit card satisfaction poll | Lifestyle | Reuters
Disclosure: I am a moderator/paid staff of this site, which does have advertising relationships with some credit cards that are discussed and linked to. Regardless, anything I say is my honest opinion.

Current Cards:
American Express: Blue Cash, Simply Cash Bank of America: WorldPoints Platinum Plus Chase: Amazon, British Airways, Cash Plus Rewards, Freedom, Ink Cash Citi: Thank You Premier, Dividend Platinum Select Discover: More
Primary Everyday Card: American Express Blue Cash
Primary Travel Card: Chase Sapphire Preferred

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Postby fffresh » Thu Sep 04, 2008 2:34 am


It looks like they're only ranking the bigger credit card issuers and not the smaller outfits.

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Postby jhudson » Fri Sep 05, 2008 2:11 am

Man thats kind of strange Cap 1 is up there above Bank of America. I thought Capital One used to be known for being like the credit card with not the best service out there. Have they cleaned up now....yeah?

ps - its official I'm a total loser I'm on a forum at 3 am LOL

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Postby Multi-Purpose » Mon Sep 08, 2008 12:56 am

Is it any surprise Amex ranked #1? they are one of the few companies out there that i'm actually impressed by their customer service. You can't say that about 99% of big businesses out there.
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